Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to work in the travel industry? If so, we invite you to join blithequark's team as an Experienced Customer Service Representative, working remotely from the comfort of your own home. **Why You'll Love This Role** As a member of blithequark's Payments and Digital Strategy crew, you'll be part of a talented team that's dedicated to providing world-class customer service to our valued customers. In this role, you'll have the opportunity to work on a wide range of tasks, from assisting with reservations and inquiries to resolving complex travel-related concerns. With blithequark, you'll enjoy the flexibility of remote work, allowing you to balance your work and personal life with ease. **What You'll Do** As an Experienced Customer Service Representative, you'll be responsible for a variety of tasks, including: * Completing statistical access and balancing features * Coordinating return items with contributors, door vendors, the Federal Reserve Bank, and other institutions * Assisting other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Working member cases/assignments * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, studying, and making important GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with vendors to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees **What You'll Need for Success** To excel in this role, you'll need: * A high school degree or GED * Intermediate Excel and Word experience * Strong communication and problem-solving skills * Ability to work independently and with minimum supervision * Ability to prioritize work and meet deadlines under high-pressure situations * Ability to work in a fast-paced environment and handle multiple responsibilities * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **Preferred Qualifications** While not required, previous customer/member service experience, banking or Credit Union experience, and Episys/Symitar and processing wires experience are highly desirable. **Skills, Licenses & Certifications** To succeed in this role, you'll need: * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience with the software or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to exercise excellent customer service skills * Ability to perform mathematical calculations and review data * Ability to effectively prioritize work and meet time limits under high-pressure situations * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for interest to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance **Career Growth Opportunities & Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative, you'll have access to: * Ongoing training and development opportunities * Mentorship and coaching from experienced team members * Opportunities for career advancement and professional growth * A dynamic and supportive work environment **Work Environment & Company Culture Highlights** At blithequark, we're dedicated to creating a positive and inclusive work environment that supports the well-being and success of our employees. As a remote worker, you'll enjoy: * Flexible work arrangements and remote work options * A collaborative and supportive team environment * Opportunities for professional growth and development * A commitment to work-life balance and employee well-being **Compensation, Perks, & Benefits** As an Experienced Customer Service Representative at blithequark, you'll enjoy a competitive compensation package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Access to employee discounts and perks **How to Apply** If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Now! Apply for this job