**Join arenaflex, a leading national security company, in shaping the future of customer support and experience. As a Customer Service Representative, you will be at the forefront of delivering exceptional service to our clients, utilizing your exceptional problem-solving skills and passion for customer satisfaction.**
**About arenaflex**
arenaflex is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. arenaflex operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit arenaflex.com to learn how we're keeping people around the world safe and secure.
**Program Overview**
arenaflex's tech modernization program provides support services like development, DevOps, and system integration, enabling the agency to provide reliable and efficient services that are critical to U.S. businesses and the day-to-day lives of citizens.
**About The Role**
arenaflex is seeking an Experienced Customer Service Representative to join our team supporting the USPS.com and associated applications. As a CSR, you will provide technical assistance to end-users on products and services via live chat sessions and email inquiries. The successful candidate must allocate their own time efficiently and will receive general instructions on all work.
This is a remote position with openings available for both 2nd and 3rd shifts.
**Key Responsibilities:**
* Deliver customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
* Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters
* Maintain end-to-end problem ownership of chat and email sessions
* Work in one or multiple work queues over various customer contact channels;
* Escalate issues promptly to appropriate support teams when needed
* Ensure compliance with all company and government policies and procedures
* Collaborate with Customer Support team colleagues and other support organizations as required.
* Performs other related tasks as assigned.
**Work Environment and Culture:**
As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. arenaflex values diversity, equity, and inclusion, and strives to create a work environment that is inclusive and respectful of all employees. We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.
**Qualifications:**
**Basic Qualifications:**
* High school graduate or equivalent and a minimum of one year customer service experience is required.
* Must be a U.S. citizen and have the ability to obtain and maintain a Public Trust clearance.
* Must be able to type 45 WPM.
* Ability to accurately document ticketing information with minimal errors and/or rework.
* Ability to work independently, achieve productivity goals, and manage one's time.
* Communicate effectively, both orally and in writing.
* Attention to detail and a positive attitude.
* Possesses the ability to successfully manage and prioritize concurrent tasks.
* Proficiency using windows-based applications and software (Microsoft Office).
* Must be able to work on weekends and/or on rotating schedules if required.
**Preferred Qualifications:**
* Help desk/service desk experience desirable.
* Live Chat and/or any Customer Relationship Management (CRM) software tools.
* Degree from an accredited College / University preferred.
**Compensation and Benefits:**
The compensation for this role falls within a target range that aligns with the budget allocated for the program. This range reflects the program's financial framework and ensures alignment with organizational priorities while considering market trends and role-specific qualifications. If you are selected and considered for this role, we will discuss the starting base pay for the role.
**Career Growth Opportunities:**
arenaflex is committed to the growth and development of our employees. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and professional certification programs. As a Customer Service Representative, you will have the opportunity to develop your skills and expertise, and take on new challenges and responsibilities as you grow in your career.
**How to Apply:**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from all qualified candidates, and strive to create a work environment that is inclusive and respectful of all employees.
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