As a leading national financial services company, arenaflex is dedicated to helping people achieve their financial goals and feel confident about the future. We're passionate about creating a world where more people have access to financial freedom, and we're looking for talented individuals to join our team as Customer Service Representatives. **About arenaflex** arenaflex is a forward-thinking company that values innovation, diversity, and inclusion. We're committed to providing products and services that meet the needs of our customers, while also fostering a culture of transparency, sustainability, and community involvement. Our team is passionate about making a positive impact, and we're excited to welcome like-minded individuals to our team. **Job Summary** As a Customer Service Representative, you'll play a critical role in providing exceptional support to our customers and agents. You'll be responsible for answering incoming phone calls, resolving customer inquiries, and processing transactions with accuracy and efficiency. If you're a motivated and customer-focused individual who is passionate about helping people achieve their financial goals, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including: + Status on pending new business applications and pending in-force transactions + Specific in-force policy questions + Product information + Rates and service issue resolution * Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems * Document detailed and concise notes on all interactions, meeting or exceeding performance metrics * Train and assist Associate CSRs, providing guidance and support to ensure seamless customer service * Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy * Perform additional tasks at the request of management, as needed **Benefits and Perks** At arenaflex, we believe in taking care of our employees and providing a comprehensive benefits package that supports their well-being and career growth. Some of the benefits and perks we offer include: * Flexible full-time or hybrid telecommuting arrangements * Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% * Paid time away, including vacation and sick time, flex days, and ten paid holidays * Give back to your community and double your impact through our company matching program * Opportunities for professional development and career growth **Compensation** * Hourly Salary Range: $21.00-$31.96 * Eligibility for annual bonus program **Requirements** * Associate CSR skills, plus: + Proficient written and verbal communication skills + Strong multi-tasking and problem-solving abilities + Proactive approach to customer service, anticipating needs and resolving issues + Ability to show empathy and mentor new hires * High school education or equivalent experience * 6 months to a year experience working as an Associate CSR or equivalent experience **Empowering Inclusion** At arenaflex, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that every employee deserves to feel valued, respected, and empowered to contribute their best work. We're dedicated to removing barriers and fostering a culture of inclusion, where everyone has the opportunity to thrive. **Creating a World of Financial Freedom** arenaflex is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. We're guided by the principles of Value, Transparency, and Sustainability, and we're committed to making a positive impact in our communities. Join our team and help us create a world where more people have access to financial freedom. **How to Apply** If you're a motivated and customer-focused individual who is passionate about helping people achieve their financial goals, we encourage you to apply for this exciting opportunity. Please visit our careers page to learn more about our company culture and values, and to submit your application. [Apply Job!]( **Work Authorization** Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Apply for this job