At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in supporting our Health Texas project by providing top-notch customer care and benefit enrollment services to our valued clients. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to join our dynamic team!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the healthcare industry. Our team is dedicated to making a positive impact on people's lives by delivering exceptional customer experiences. We're committed to fostering a culture of inclusivity, diversity, and growth, where our employees can thrive and reach their full potential.
**Why Join arenaflex?**
* **Competitive Compensation**: Enjoy a competitive salary, quarterly bonuses based on performance, and a comprehensive benefits package that includes medical, dental, vision, prescription, and life insurance coverage.
* **Future Planning**: Prepare for retirement with our 401K Retirement Savings plan and company matching.
* **Paid Time Off Package**: Enjoy paid time off, holidays, and sick leave, as well as access to our Employee Assistance Program (EAP) for holistic wellness support.
* **Recognition Platform**: Acknowledge and appreciate outstanding employee contributions and achievements.
* **Diversity, Equity, and Inclusion Initiatives**: Join a workplace committed to fostering diversity and inclusion, where everyone feels valued and respected.
* **Tuition Reimbursement**: Invest in your ongoing education and development with our tuition reimbursement program.
* **Employee Perks and Discounts**: Enjoy exclusive benefits and discounts, including access to our Maximus Wellness Program and resources.
* **Professional Development Opportunities**: Participate in training programs, workshops, and conferences to enhance your skills and knowledge.
**Essential Duties and Responsibilities**
As a Customer Service Representative, you'll be responsible for:
* Answering incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf.
* Tracking and documenting all inquiries using our applicable systems.
* Completing associated tasks according to established guidelines.
* Meeting Quality Assurance (QA) and other key performance metrics.
* Facilitating the fulfillment of caller requests for materials via mail, email, or download.
* Transferring/referencing consumers to appropriate entities according to established guidelines.
* Escalating calls or issues to the appropriate designated staff for resolution as needed.
* Facilitating translation services for non-English speaking callers according to procedures.
* Attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems.
**Minimum Requirements**
* High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
* Customer Service experience preferred.
* Must reside in the state of Texas, AND within 70 miles of El Paso.
**Training Requirements**
* Must be able to work onsite on Day 1 for equipment training.
* Must be able to complete classroom and on-the-job training with no time missed.
* Must be willing and able to work with webcam on during training and other meetings as instructed by management.
**Home Office Requirements**
* Reliable, high-speed internet service.
* Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
* Minimum 20 Mbps download speeds.
* Must be a traditional, wired high-speed connection such as cable or fiber.
* Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed.
* Quiet and distraction-free workspace.
* arenaflex will supply your computer equipment.
**EEO Statement**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, diversity, and growth, where everyone feels valued and respected. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to join our dynamic team!
**Pay Transparency**
arenaflex's compensation is based on various factors, including job location, education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis, including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of our total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, we provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. arenaflex will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
**Ready to Apply?**
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and look forward to welcoming you to our dynamic team.