At blithequark, we're revolutionizing the patient experience and financial performance of hospitals, health systems, and medical groups through our cutting-edge technology-driven solutions. As a leading provider of innovative revenue cycle management services, we're committed to delivering exceptional care and outcomes to our patients, while also fostering a culture of collaboration, creativity, and growth among our team members. We're seeking an experienced Customer Service Representative to join our dynamic team at blithequark. As a key member of our Patient Registration and Support team, you'll play a vital role in ensuring that our patients receive seamless, personalized care from the moment they arrive at our facilities. If you're a compassionate, tech-savvy individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **About the Role:** As a Customer Service Representative at blithequark, you'll be responsible for providing top-notch support to our patients and families during the registration process. This will involve working on computers and answering phones to collect vital information, while also building trust and rapport with our patients through active listening and empathy. You'll work in a fast-paced, dynamic environment, often on your feet, and will be expected to adapt quickly to changing situations and priorities. **Key Responsibilities:** * Provide exceptional customer service to patients and families during the registration process * Collect and input accurate and timely information into our systems, while also maintaining a high level of attention to detail * Work effectively across multiple screens and programs, while also managing multiple phone lines and interruptions from clinicians * Build trust and rapport with patients through active listening and empathy, while also addressing their fears, concerns, and questions * Collaborate with our clinical teams to ensure seamless care coordination and communication * Participate in ongoing training and professional development to stay up-to-date on the latest technologies and best practices in patient registration and support **Requirements:** * High School Diploma or GED * Excellent customer service experience, with a proven track record of delivering exceptional results in a fast-paced environment * Strong communication and interpersonal skills, with the ability to build rapport with patients and families from diverse backgrounds * Ability to work effectively in a team environment, with a focus on collaboration and mutual support * Basic computer skills, with the ability to learn and adapt to new technologies and systems * Ability to work a variety of shifts, including evenings, weekends, and holidays **Preferred Qualifications:** * Previous experience in a healthcare or customer service environment * Familiarity with electronic health records (EHRs) and other healthcare technologies * Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and develop effective solutions * Ability to work in a dynamic, fast-paced environment, with a focus on adaptability and flexibility **What We Offer:** * Competitive hourly rate, with opportunities for advancement and professional growth * Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off * Ongoing training and professional development opportunities, with a focus on staying up-to-date on the latest technologies and best practices in patient registration and support * Collaborative and supportive work environment, with a focus on teamwork and mutual respect * Opportunities to make a meaningful difference in the lives of our patients and families, while also contributing to the growth and success of our organization **About blithequark:** At blithequark, we're dedicated to delivering exceptional care and outcomes to our patients, while also fostering a culture of collaboration, creativity, and growth among our team members. We're committed to providing a workplace free from harassment and discrimination, and we're proud to be an equal opportunity employer. If you're a motivated, compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **How to Apply:** If you're interested in joining our dynamic team at blithequark, please submit your application, including your resume and a cover letter, through our online portal. We look forward to hearing from you! **Equal Employment Opportunity:** blithequark is an equal opportunity employer, and we're committed to providing a workplace free from harassment and discrimination. We welcome applications from diverse candidates, and we're proud to be an inclusive and supportive employer. **Reasonable Accommodation:** If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance. **California Privacy Notice:** California resident job applicants can learn more about their privacy rights and how blithequark collects, uses, and discloses personal information in our California Consent. Apply for this job