Join arenaflex, a leading industry player, in a dynamic part-time role that offers a unique blend of customer service, administrative, and logistical responsibilities. As an Experienced Customer Service Representative, you will be the face of arenaflex, providing exceptional service to external customers, resolving issues via phone and email communication, and contributing to the smooth operation of our logistics and transportation services. **About arenaflex** arenaflex is a forward-thinking company that has been a driving force in the logistics and transportation industry for years. Our commitment to excellence, customer satisfaction, and innovation has earned us a reputation as a trusted partner for businesses and individuals alike. With a strong focus on employee development and career growth, we offer a supportive and inclusive work environment that fosters collaboration, creativity, and success. **Core Duties & Responsibilities** As an Experienced Customer Service Representative, your key responsibilities will include: * Answering incoming customer calls and providing detailed information in a timely and professional manner * Notifying customers daily of freight availability and resolving any related issues * Performing data entry tasks for domestic and international bills, ensuring accuracy and attention to detail * Maintaining a driver sign-in log, cash log file, and other essential records in accordance with operations procedures and policy manual * Conducting daily audits on all outbound shipments to ensure accuracy and compliance * Arriving inbound manifests and closing out outbound manifests in the AS400 system * Consistently monitoring email requests and providing detailed information in a timely fashion * Maintaining regular and dependable attendance, ensuring that our customers receive the highest level of service * Preparing in-bond documentation, accepting containers, and maintaining office cleanliness (for smaller stations only) * Processing dock receipts for export bookings and maintaining spreadsheets (for smaller stations only) * Performing other duties as assigned by management, demonstrating flexibility and adaptability in a fast-paced environment **Requirements** To succeed in this role, you will need to possess: * A demonstrated ability to carry out assignments to their completion and meet deadlines, with a strong focus on quality and attention to detail * The ability to establish and maintain effective working relationships with employees, managers, and customers, promoting a positive corporate image * A desire for a long-term career with an industry-leading company, with a willingness to learn and grow with arenaflex * Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook, with the ability to perform general administrative duties * The ability to handle heavy workloads and work well under pressure, with a strong work ethic and a "can-do" attitude * Understanding of industry documents, including bills of lading, master air way bills, and TSA forms * A high school diploma or GED equivalent, with the ability to pass basic hazardous materials training **Skills** To excel in this role, you will need to possess: * A strong "can-do" attitude with a "will-do" work ethic, demonstrating a proactive and solution-focused approach * The ability to work in a fast-paced environment, with strong verbal and written communication skills * Experience with AS400 operating systems is a plus, as is transportation industry knowledge and experience * Computer skills, including MS Office/Excel, AS400 functions, and other relevant software applications **Career Growth Opportunities & Learning Benefits** At arenaflex, we are committed to the growth and development of our employees. As an Experienced Customer Service Representative, you will have access to: * Ongoing training and development opportunities, including industry-specific courses and certifications * Mentorship and coaching from experienced colleagues and managers * Opportunities for career advancement and professional growth within the company * A supportive and inclusive work environment that fosters collaboration, creativity, and success **Work Environment & Company Culture** arenaflex is a dynamic and fast-paced company that values innovation, customer satisfaction, and employee well-being. Our work environment is: * Collaborative and inclusive, with a focus on teamwork and open communication * Flexible and adaptable, with a willingness to try new approaches and ideas * Supportive and encouraging, with a focus on employee growth and development * Committed to excellence, with a strong focus on quality and attention to detail **Compensation, Perks, & Benefits** As an Experienced Customer Service Representative, you will receive: * A competitive hourly rate of $19.75 per hour * Comprehensive benefits package, including 401(k) and 401(k) matching * Opportunities for career advancement and professional growth within the company * A supportive and inclusive work environment that fosters collaboration, creativity, and success **How to Apply** If you are a motivated and customer-focused individual with a strong work ethic and a desire for a long-term career with an industry-leading company, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter outlining your qualifications and experience. **Equal Opportunity Employer** arenaflex is an Equal Opportunity employer, committed to diversity, equity, and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job