Are you a detail-oriented and customer-focused individual looking for a challenging role in a dynamic environment? Do you have excellent communication skills and the ability to work accurately and efficiently in a fast-paced setting? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Order Processing and Customer Support. At blithequark, we are committed to delivering exceptional customer experiences and providing our customers with the highest level of service. As a key member of our team, you will play a critical role in processing customer orders, ensuring accuracy and efficiency, and providing timely support to our customers. If you are passionate about delivering outstanding customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity. **Job Summary** As an Experienced Customer Service Representative – Order Processing and Customer Support, you will be responsible for processing customer orders, verifying accuracy, and ensuring timely completion. You will work closely with our account managers, estimating department, and other teams to ensure seamless communication and efficient order processing. Your excellent communication and problem-solving skills will enable you to effectively resolve customer inquiries and concerns, providing a positive experience for our customers. **Key Responsibilities** - Process customer orders accurately and efficiently, ensuring timely completion and meeting customer expectations - Verify order accuracy, checking for errors and discrepancies, and escalating issues to account managers or estimating department as needed - Document and arrange all releases from inventory, ensuring accurate tracking and reporting - File tickets for all completed jobs, maintaining accurate records and ensuring compliance with company policies - Evaluate and verify purchase order correspondence with quotation, verifying with account managers when questions arise to maintain workflow - Prepare materials for return to customers, ensuring accurate and timely delivery - Document Haz-Mat orders, maintaining accurate records and ensuring compliance with company policies - Order marketing materials, ensuring timely delivery and meeting customer expectations - Manage internal forms, including custom labels, bills of lading, job tickets, invoices, and other documents - Manage FSI and FSC records, ensuring accurate tracking and reporting - Fill in for account managers and assume AM responsibilities when account managers are absent, including checking emails and voice mails and making relevant decisions that may impact the AM's business - Assist the estimating department as needed, providing support and ensuring efficient order processing - Perform additional tasks and duties as required and delegated by the Director of Sales - Work in compliance with blithequark's policies and procedures at all times **Essential Qualifications** - High school graduate or general education degree (GED) required - Associate's degree (two-year college or technical school) preferred - 2+ years of experience in customer service or a related field - Excellent communication and problem-solving skills - Ability to work accurately and efficiently in a fast-paced setting - Strong attention to detail and organizational skills - Ability to work effectively in a team environment - Ability to adapt to changing priorities and deadlines **Preferred Qualifications** - Bronze designation on ACT will be considered in lieu of high school equivalency - Experience in a manufacturing or production environment - Knowledge of Microsoft Suite and other software applications - Certifications or licenses in customer service or a related field **Skills and Competencies** - Accuracy: Ability to perform work accurately and thoroughly - Active Listening: Ability to actively attend to, convey, and understand the comments and questions of others - Communication, Oral: Ability to communicate effectively with others using the spoken word - Communication, Written: Ability to communicate in writing clearly and concisely - Detail Oriented: Ability to pay attention to the minute details of a project or task - Financial Aptitude: Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions - Organized: Possessing the trait of being organized or following a systematic method of performing a task - Project Management: Ability to organize and direct a project to completion - Problem Solving: Ability to find a solution for or to deal proactively with work-related problems - Safety Awareness: Ability to identify and correct conditions that affect employee safety - Time Management: Ability to utilize the available time to organize and complete work within given deadlines - Working Under Pressure: Ability to complete assigned tasks under stressful situations **Work Environment** - Manufacturing office; climate-controlled environment - Ability to work in a fast-paced setting with multiple priorities and deadlines - Ability to work effectively in a team environment - Ability to adapt to changing priorities and deadlines **Compensation and Benefits** - Competitive hourly rate: $14.00 - $18.58 per hour - Comprehensive benefits package, including: - 401(k) and 401(k) matching - Dental insurance - Disability insurance - Employee assistance program - Flexible spending account - Health insurance - Life insurance - Paid time off - Paid training - Tuition reimbursement - Vision insurance **Schedule** - 8-hour shift - Day shift - Monday to Friday **Work Location** - In-person work environment If you are a motivated and customer-focused individual looking for a challenging role in a dynamic environment, we encourage you to apply for this exciting opportunity. Join blithequark as an Experienced Customer Service Representative – Order Processing and Customer Support and contribute to delivering exceptional customer experiences and providing our customers with the highest level of service. **How to Apply** To apply for this exciting opportunity, please visit our website and submit your application. We look forward to reviewing your application and welcoming you to our team! Apply for this job