Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative – Nights and Weekends (Full Time). As a key member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring elite service across the board. **The Opportunity:** At blithequark, we pride ourselves on providing innovative solutions for the live event industry. As a Contact Center Representative, you will be at the forefront of delivering exceptional customer experiences, working closely with our sellers and customers to resolve order-related queries and concerns. Your expertise will be instrumental in building trust and loyalty with our valued partners, driving business growth, and exceeding customer satisfaction expectations. **How Your Role Expectations Will Progress as a Contact Center Representative in the First 30, 90, and 180 Days:** ### 30 Days In: * Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. ### 60 Days In: * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. ### 90 Days In: * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring as a Contact Center Representative:** * Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * Interest in the live event space and an eager-to-learn attitude. **Work Environment and Company Culture:** At blithequark, we value a dynamic and inclusive work environment that fosters growth, collaboration, and innovation. Our hybrid model allows for a balance of in-office and remote work, ensuring flexibility and work-life balance. Our Coppell, TX office is a hub of activity, with a team of passionate professionals working together to drive business success. **Compensation, Perks, and Benefits:** * $40,000 base salary with overtime eligibility * Bi-annual bonuses * Annual equity grant * Comprehensive benefits package, including medical, dental, and vision insurance * Paid time off and holidays * Opportunities for professional growth and development **Work Schedule:** * The first 4 weeks of employment are Monday-Friday 8:30-5:00pm for training. Training is paid and all in-office. * Hybrid model, not fully remote. 3 days in-office and 2 days at home. * Hours: + 2:30pm-11:00pm, with Monday and Tuesday off. + 3:30pm-12:00am, with Wednesday and Thursday off. + 1:30pm-10:00pm, with Monday and Tuesday off. **Why Join blithequark?** At blithequark, we're committed to creating a workplace that's both challenging and rewarding. As a Contact Center Representative, you'll have the opportunity to: * Develop your skills and expertise in a fast-paced and dynamic environment * Work with a talented team of professionals who share your passion for delivering exceptional customer experiences * Contribute to the growth and success of a leading company in the live event industry * Enjoy a comprehensive benefits package and competitive compensation * Pursue opportunities for professional growth and development **Ready to Join the blithequark Team?** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for the Experienced Customer Service Representative – Nights and Weekends (Full Time) role at blithequark. Join our team of passionate professionals and be part of a dynamic and inclusive work environment that fosters growth, collaboration, and innovation. Apply now and take the first step towards a rewarding career at blithequark! Apply Job! Apply for this job