Join arenaflex, a Fortune 100 company and industry leader in the life insurance sector, as a Customer Service Representative in our Tampa, FL office. As a valued member of our team, you will play a crucial role in providing exceptional customer service, educating clients on product features and benefits, and contributing to the growth and success of our organization.
**About arenaflex**
arenaflex has been a cornerstone of stability and growth for over 175 years, with a diversified business portfolio that extends beyond life insurance. As a company, we are committed to investing in our employees, fostering a culture of inclusivity, and making a positive impact in the lives of our clients and the communities we serve. Our legacy is built on a foundation of humanity and integrity, ensuring that every employee feels valued and supported.
**Our Culture**
At arenaflex, we believe in creating an environment where individuals can contribute their best and succeed together. We strive to be a leader in fostering an inclusive workplace, embracing a broad range of perspectives and experiences. By doing so, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.
**The Role**
As a Customer Service Representative, you will be responsible for handling high volumes of inbound customer and sales agent inquiries, educating clients on product features and benefits, and maintaining a satisfactory level of key performance indicators. You will work closely with our team to provide exceptional customer service, resolve issues efficiently, and contribute to the growth and success of our organization.
**Key Responsibilities:**
* Handle high volumes of inbound customer and sales agent inquiries
* Communicate and educate clients on product features, benefits, and contract provision details
* Ability to handle most customer interactions independently
* Ability to explain information in functional areas
* Maintain satisfactory level of key performance indicators according to departmental requirements
**What You'll Bring:**
* Associate's degree or equivalent years of related experience
* Minimum 2 years of customer service and/or call center experience required
* Accountable, ethical, good decision-making ability
* Problem-solving/ability to assess and take appropriate action
* Strong verbal and written communication skills required
* Excellent computer navigation skills and ability to multitask
* High school diploma or GED from an accredited school required
**Bonus Points:**
* Bachelor's degree or equivalent years of related experience
* Bilingual – Spanish
* Prior experience within the insurance industry
**Training & Development:**
* Customer Service Representatives undergo a comprehensive paid Hybrid training program to learn about the insurance industry, product and policy provisions, and transaction processing
* Coaching and feedback are provided to help you gain the necessary skills to be successful
* Career growth opportunities available
* It is mandatory to attend all Sales and Service Center training with the objective of obtaining the Florida Life and Variable Annuities License (#214)
* Preferred candidates hold a current/active Florida Life and Variable Annuities License (#214) with Continuing Education (CEs) with deadline not due within 90 days from date of hire
**Benefits & Perks:**
* Standard- Medical, Dental, Vision
* Life Insurance, Short-Term & Long-Term Disability
* Vacation, Holidays
* Paid Training
* 401K with Company Match
* Cash Value Pension Plan
* Tuition Reimbursement
* On-site Gym & Cafeteria
* Employee discounts
* Employee Resource Groups
* Volunteer Opportunities
* Casual Dress
**Work Environment:**
* The initial 16 weeks of training involves a hybrid work schedule – working remotely: Monday & Friday / on-site: Tuesday, Wednesday, & Thursday
* After training, the role will transition to full-time work from home
* Must live within 50 miles of our Tampa location (8641 Henderson Rd, Tampa, 33634)
**Compensation:**
* Salary Range: $35,000-$45,000 per year
* Overtime eligible: Nonexempt
* Discretionary bonus eligible: Yes
* Sales bonus eligible: No
* Actual base salary will be determined based on several factors, including individual experience, skills, qualifications, and job location
**Why Join arenaflex?**
* As a Fortune 100 company, we offer a comprehensive package of benefits, including leave programs, adoption assistance, and student loan repayment programs
* We are committed to creating an inclusive workplace, embracing a broad range of perspectives and experiences
* We strive to be a leader in fostering a culture of employee giving and volunteerism, supported by our arenaflex Foundation
* We operate in the best interests of our policy owners, making us a mutuality-driven organization
**How to Apply:**
If you are a motivated and customer-focused individual looking to join a dynamic team, please apply now! Visit our website to learn more about our comprehensive benefit options and to discover how you can contribute to the growth and success of arenaflex.