Join arenaflex, a dynamic and innovative company, as we continue to revolutionize the customer experience in the industry. As a Customer Service Representative, you will be at the forefront of delivering exceptional service to our valued customers, ensuring their satisfaction and loyalty. This is an exciting opportunity to grow your career in a collaborative and supportive environment, where you will have the chance to develop your skills, learn from experienced professionals, and contribute to the success of our team. **About arenaflex** arenaflex is a leading company in the industry, dedicated to providing cutting-edge solutions that exceed customer expectations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the industry. We are passionate about creating a work environment that is inclusive, diverse, and supportive, where our employees can thrive and reach their full potential. **Job Summary** We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in Huntersville, NC. As a Hybrid role, this position offers the flexibility to work from home on Mondays and Fridays, with an in-office presence on Tuesdays, Wednesdays, and Thursdays. The ideal candidate will be passionate about customer service, have excellent communication skills, and be able to think creatively to resolve customer issues. If you are a team player with a strong drive to deliver exceptional customer experiences, we encourage you to apply. **Responsibilities** As a Customer Service Representative, you will be responsible for: * Understanding our CRM channels and omnichannel strategy, ensuring seamless communication with customers across various touchpoints. * Upholding outstanding customer relationship standards through call quality, problem-solving, and ownership over any customer issue. * Managing customer account order management, report preparation, and sales/supply chain support functions for assigned accounts. * Providing support to customers seeking help with post-order issues, such as returns, replacements, refunds, delivery status, back-order inquiries, and other issues that may arise in the order fulfillment process. * Resolving customer concerns, including proper escalation channels, and following through on all commitments made to customers. * Proactively communicating potential service issues to customers and internal personnel. * Identifying trends or inefficiencies requiring collaboration with internal teams to root cause issues and develop process changes to drive exceptional customer experiences. * Operating with understanding, active listening, patience, empathy, and kindness to customers and team members alike. * Managing the order management life cycle for assigned Key Accounts and Channels. * Maintaining and managing backlogs, orders on hold, and following up to clear pricing/cross-reference issues as quickly as possible. * Building trusting relationships with the inside and outside sales team, along with internal support channels. * Maintaining first-level troubleshooting of inbound/outbound EDI transactions for purchase orders, order acknowledgments, advance shipping notifications (ASNs). **Qualifications** To be successful in this role, you will need: * A 4-year college degree or equivalent combination of education/work experience. * A willingness to learn and operate in a culture of open-mindedness and growth. * Adept at multitasking, self-motivated with a strong drive to resolve issues quickly and effectively, and work well within a team atmosphere. * Ability to navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals. * Strong phone etiquette, verbal and written communication, active listening, and professional business skill sets. * Enjoys problem-solving, thinking creatively, and trying new things. * Process development and root-cause analysis skill set; ability to keep work flowing while minimizing problems and delays. * Good computer skills: SAP SD and EDI experience preferred and MS Office (Excel, Word). * Effective conflict management skills while keeping professional composure. * Consumer Products Industry Experience a plus. **What We Offer** As a valued member of our team, you will enjoy: * A competitive salary and benefits package. * Opportunities for career growth and professional development. * A collaborative and supportive work environment. * Flexible work arrangements, including hybrid remote work options. * Access to cutting-edge technology and tools. * Recognition and rewards for outstanding performance. * A comprehensive training program to ensure your success in the role. **How to Apply** If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Apply for this job