Join HUB International: Empowering Clients and Employees Alike
At HUB International, we're not just a team - we're a community of entrepreneurs dedicated to making a difference in the lives of our clients and employees. As a global firm with a local flavor, we pride ourselves on our unique blend of industry expertise and technological resources. Our mission is to empower our clients by protecting their businesses and individuals, while also fostering a culture that supports the growth and development of our employees.
About the Role: Associate Account Manager - Customer Service
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As an Associate Account Manager, you will play a critical role in delivering exceptional service to our individual clients, maintaining strong relationships, and driving business growth. This is a fantastic opportunity to work in a dynamic call center environment, develop your skills, and advance your career with a leading global insurance broker.
Key Responsibilities
- Process endorsement requests for personal lines insurance policies, securing pricing from carriers as needed
- Manage account documentation, ensuring timely and accurate communication with clients and carriers
- Maintain a follow-up system with insurance carriers to ensure requests are processed efficiently
- Furnish underwriters with additional information as requested and issue certificates of insurance and evidence of property forms to clients and their representatives
- Process lost policy release forms and transmit correspondence to insureds and carriers
- Perform other specific duties and projects as assigned by management, including managing the agency interface system and ensuring accurate revenue recording
- Provide sales support by rating policies and entering policy information into our database
- Pursue a program for personal and professional development, staying up-to-date with industry trends and best practices
Essential Qualifications
To succeed in this role, you will need:
- 1-2 years of insurance experience, preferably in a customer-facing role
- A Property & Casualty License (required)
- Strong organizational skills, with an aptitude for details and accuracy
- Excellent written and oral communication skills, with the ability to analyze insurance coverage, forms, and policies
- Proficiency in MS Office, with the ability to learn new systems and technologies
- A flexible schedule, available to work between 7 am and 7 pm (with additional time as needed)
Preferred Qualifications
While not essential, the following qualifications will be highly regarded:
- Previous experience in a call center environment or a similar customer-facing role
- A strong understanding of personal lines insurance products and services
- Experience with agency interface systems and revenue recording
- A proactive and results-driven approach to sales support and business growth
Skills and Competencies
To excel in this role, you will need to possess:
- Strong communication and interpersonal skills, with the ability to build rapport with clients and colleagues
- A customer-centric approach, with a focus on delivering exceptional service and support
- Analytical and problem-solving skills, with the ability to interpret insurance policies and forms
- Organizational and time management skills, with the ability to prioritize tasks and manage multiple projects
- A proactive and adaptable approach, with a willingness to learn and grow with our organization
Career Growth Opportunities and Learning Benefits
At HUB International, we're committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have access to:
- Ongoing training and professional development opportunities, including industry certifications and leadership development programs
- A collaborative and supportive work environment, with a team of experienced professionals who are passionate about their work
- Opportunities for career advancement, including promotions and lateral moves within the organization
- A culture that encourages innovation, creativity, and continuous improvement
Work Environment and Company Culture
As a remote Customer Service Representative, you will enjoy:
- A flexible work arrangement, with the ability to work from home or a remote location
- A dynamic and supportive work environment, with regular communication and feedback from our team
- A culture that values work-life balance, with generous time-off policies and employee wellness programs
- A team that is passionate about making a difference in the lives of our clients and employees
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- A competitive salary and benefits package, with medical, dental, vision, and life insurance
- A 401(k) matching program, Health Savings Account funding, and voluntary insurance options
- Generous time-off policies, including 2 weeks of vacation, personal, sick, and floating holidays
- Opportunities for professional growth and development, with a focus on career advancement and leadership development
Join Our Team: Apply Now!
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! As a Customer Service Representative at HUB International, you'll have the opportunity to make a difference in the lives of our clients, develop your skills, and advance your career with a leading global insurance broker. Apply now to join our team and start your journey to success!
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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