Introduction to arenaflex and the Industry
arenaflex is a leading provider of shareholder communications for public companies, working on behalf of internal clients to deliver high-quality services. As a key player in the industry, we are committed to helping our clients achieve their goals through effective communication and exceptional customer service. Our National Campaigns Unit is dedicated to providing top-notch support to our clients and their shareholders, and we are now seeking an experienced Customer Service Representative to join our team in a fully remote capacity.
Job Overview
In this exciting role, you will be responsible for handling inbound, outbound, and email responses related to shareholder communications, with a focus on contested proxy meetings. Your primary objective will be to provide accurate and helpful information to shareholders, addressing their concerns and directing them on how to vote. You will be working on behalf of our internal clients, such as Computershare and Georgeson, to ensure that their messages are conveyed effectively to shareholders.
Key Responsibilities
- Handle inbound and outbound calls, as well as email responses, in a professional and courteous manner
- Provide accurate and helpful information to shareholders, addressing their concerns and directing them on how to vote
- Communicate effectively with shareholders to convey the message that management has their best interest in mind
- Direct shareholders on where to vote and provide guidance on the voting process
- Participate in team meetings and training sessions to stay up-to-date on the latest information and best practices
- Meet productivity and quality standards, ensuring that all interactions with shareholders are handled efficiently and effectively
Essential Qualifications
To be successful in this role, you will need to have:
- A High School Diploma or GED
- At least 6 months of customer service, data entry, or related experience
- A good speaking voice and excellent communication skills
- Ability to read and correct grammar/English speaking
- Strong problem-solving skills and ability to think critically
- Ability to work in a fast-paced environment and adapt to changing situations
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in a call center or customer service environment
- Knowledge of shareholder communications and proxy meetings
- Experience working with internal clients and conveying their messages to shareholders
- Strong technical skills, including proficiency in Microsoft Office and ability to learn new software applications
Equipment Requirements
To perform this role, you will need to have the following equipment:
- A MacBook (with current operating system) or Windows (10 or 11) computer
- USB headsets (no wireless)
- Dual monitors (beneficial but not required)
- Internet speed of 50 download/10 upload
- Ability to come off mute when called on, participate in chat, and complete tasks as requested
Skills and Competencies
To be successful in this role, you will need to possess the following skills and competencies:
- Excellent communication skills: ability to communicate effectively with shareholders, internal clients, and team members
- Strong problem-solving skills: ability to think critically and resolve issues in a fast-paced environment
- Adaptability: ability to adapt to changing situations and priorities
- Technical skills: proficiency in Microsoft Office and ability to learn new software applications
- Time management skills: ability to manage time effectively and meet productivity and quality standards
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to:
- Develop your skills and knowledge in shareholder communications and proxy meetings
- Work with internal clients and convey their messages to shareholders
- Participate in training sessions and team meetings to stay up-to-date on the latest information and best practices
- Advance your career in customer service, sales, or other related fields
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. As a fully remote employee, you will be part of a virtual team that is committed to delivering exceptional results. Our company culture is built on the following values:
- Integrity: we operate with honesty, transparency, and ethics in all our interactions
- Respect: we value diversity, inclusivity, and respect for all individuals
- Innovation: we encourage creativity, innovation, and continuous improvement
- Customer satisfaction: we are committed to delivering exceptional results and exceeding customer expectations
Compensation, Perks, and Benefits
As a Customer Service Representative at arenaflex, you will be eligible for a competitive salary, benefits package, and perks, including:
- Opportunity to work from home and flexible scheduling
- Comprehensive training program and ongoing support
- Opportunities for career advancement and professional growth
- Recognition and reward programs for outstanding performance
Conclusion
If you are a motivated and customer-focused individual with a passion for delivering exceptional results, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will be part of a dynamic team that is committed to excellence and customer satisfaction. Don't miss out on this chance to join a leading provider of shareholder communications and take your career to the next level. Apply now and become a part of the arenaflex team!
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