Introduction to blithequark At blithequark, we are dedicated to delivering exceptional care, aided by technology, to help millions of people live healthier lives. Our mission is to connect individuals with the care, pharmacy benefits, data, and resources they need to feel their best. We pride ourselves on a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. If you are passionate about making a positive impact on the communities we serve and advancing health equity on a global scale, we invite you to join our team and start Caring. Connecting. Growing together. About the Role We are seeking an experienced Customer Service Representative to work in a remote call center environment, receiving and processing inbound calls from patients, providers, and other medical staff. As a key member of our team, you will execute outbound calls or electronic tasks to assist with providing medical-related services, including appointment scheduling, prescription refills, facility locations, and lab results. Your primary goal will be to resolve routine to complex issues, ensuring that our customers receive exceptional service and support. Primary Responsibilities Answer a minimum of 11 calls per hour, resolving moderate to complex issues in a professional and courteous manner Schedule and verify appointments in our clinical information system, ensuring accuracy and attention to detail Verify and update patient demographic and insurance information, maintaining confidentiality and adhering to HIPAA guidelines Send and receive tasks to Provider offices to assist patients with access to medical care, promoting efficient communication and collaboration Receive and process expedite, stat, and at-risk referrals, prioritizing urgent matters and ensuring timely resolution Contact patients to advise of appointment and referral status, providing clear and concise information and support Perform extreme high-volume data entry, maintaining accuracy and attention to detail in a fast-paced environment Process and resolve expedited patient complaints, addressing concerns and providing solutions in a professional and empathetic manner Review and process medication refills, ensuring timely and accurate fulfillment of prescriptions Respond proactively to inquiries from patients, Providers, and internal medical personnel, providing exceptional customer service and support Qualifications and Requirements To be successful in this role, you will need to possess the following qualifications and skills: Essential Qualifications High School Diploma or GED 6+ months of Call Center experience, preferably in a healthcare or medical environment 6+ months of Customer Service experience, with a proven track record of providing exceptional service and support Proficiency with Microsoft Office applications, including Microsoft Excel, Microsoft Outlook, and Microsoft Word Must be 18 years of age or older Flexibility to work any of our 8-hour shift schedules during our normal business hours of 7am-8pm Monday - Friday, Saturday - Sunday 7am-5pm Preferred Qualifications Medical Terminology certification or training Advanced knowledge of insurance products and healthcare systems Training in a medical office-related field, such as medical billing or coding CPT and ICD-10 coding certification or experience Soft Skills and Competencies Ability to demonstrate customer service and proper telephone etiquette, with a focus on empathy and understanding Solid oral and written communication skills, with the ability to articulate complex information in a clear and concise manner Solid listening, critical thinking, decision-making, telephone, customer service, and problem-solving skills, with the ability to prioritize and manage multiple tasks and responsibilities Ability to prioritize call types and manage a high-volume workload, maintaining accuracy and attention to detail in a fast-paced environment Career Growth and Development Opportunities At blithequark, we are committed to providing our employees with opportunities for growth and development, both within their current role and in other areas of the organization. As a Customer Service Representative, you will have access to training and development programs, mentorship, and coaching, as well as opportunities for advancement and career progression. Work Environment and Company Culture Our company culture is built on a foundation of diversity, inclusion, and respect, with a focus on creating a positive and supportive work environment. We believe in fostering a culture of empathy, understanding, and open communication, where every employee feels valued, respected, and empowered to contribute their best work. Compensation, Perks, and Benefits We offer a competitive hourly rate of $16.00 - $28.27 per hour, based on experience and qualifications. In addition to your salary, you will be eligible for a comprehensive benefits package, including medical, dental, and vision insurance, as well as incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks and benefits, including flexible scheduling, remote work options, and opportunities for professional development and growth. Conclusion If you are a motivated and compassionate individual with a passion for delivering exceptional customer service and support, we invite you to join our team at blithequark. As a Customer Service Representative, you will play a critical role in helping us achieve our mission of advancing health equity and improving health outcomes for the communities we serve. Apply today to start Caring. Connecting. Growing together! Apply for this job