Join arenaflex, a global energy business, as we embark on a journey to deliver light, heat, and mobility to millions of people every day. We're committed to making energy cleaner and better, and we're looking for talented individuals to help us achieve our goal of becoming a net zero company by 2050 or sooner.
As a Customer Service Representative in our Finance Team, you'll play a critical role in ensuring the smooth operation of our business. You'll be responsible for supervising and handling credit card settlement, serving as a liaison between our Global Business Services (GBS) and third-party support providers, and providing assurance that accurate payments are made to sites via the reconciliation process.
**About arenaflex**
arenaflex is a global energy business involved in every aspect of the energy system. We're working towards delivering light, heat, and mobility to millions of people every day. Our diverse, hardworking people are leading the way in making energy cleaner and better, and we're committed to making a real contribution to the world's ambition of a low-carbon future.
**Job Purpose**
The Customer Service Representative position is responsible for supervising and handling credit card settlement, serving as a liaison between the GBS and third-party support providers, and providing assurance that accurate payments are made to sites via the reconciliation process. This role requires solid attention to detail, internal and external multi-functional interface, strong business insight, business process understanding, and the ability to identify improvement opportunities.
**Key Accountabilities**
* Relationship management responsibilities for the Credit Card Helpdesk and all 3rd party credit card support providers, field operations, jobbers or other retail sites, and BP Credit Card Operations
* Timely communication and resolution for daily and partner concern requests
* Records SAP financial adjustments impacting sites
* Investigates manual claim inquiries related to settlement and implements process with vendor for resolution
* Works closely with Lead Billing Specialist for all reconciliation issues for credit card customer offer initiatives
**Education, Experience, and Skills**
* Bachelor's degree or equivalent experience
* Proficient experience with Microsoft Office Suite Applications
* Two years of experience in a business-to-business (B2B) account management environment working with financial entries, debits/credits, reconciliations
* 1-2 years SAP experience
* Validated abilities to handle high volumes of service requests daily using Seibel or CRM tracking tool
* Accurate data entry and detail-oriented
* Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization
**Work Environment and Culture**
arenaflex is committed to creating a diverse and inclusive work environment. We value a great attitude and a willingness to learn above all. Our team is passionate about making energy cleaner and better, and we're looking for like-minded individuals to join us on this journey.
**Career Growth Opportunities and Learning Benefits**
As a Customer Service Representative at arenaflex, you'll have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. You'll work closely with our experienced team members to identify improvement opportunities and implement process changes. We offer a range of training and development programs to help you grow your career and achieve your goals.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and a range of benefits, including:
* A comprehensive health insurance package
* A generous retirement savings plan
* Paid time off and holidays
* Opportunities for career growth and professional development
* A dynamic and inclusive work environment
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at arenaflex.
**Equal Opportunities Employer**
arenaflex is an equal opportunities employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status, or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to arenaflex's recruiting process. If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.