At arenaflex, we're committed to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Support Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members.
**About arenaflex**
arenaflex is a dynamic and innovative company that's dedicated to delivering high-quality healthcare solutions. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our mission. As a remote worker, you'll have the flexibility to work from home and enjoy a stable connection to your Internet Service Provider with company-provided technology equipment.
**Job Summary**
We're seeking experienced customer service professionals to join our high-volume call center team. As a Clinical Support Customer Service Representative, you'll be responsible for providing exceptional customer service to our members nationwide. You'll respond to customer inquiries, provide information regarding all aspects of the members' association with arenaflex, and play an integral role in supporting our company's mission.
**Responsibilities**
* Answer incoming calls in a professional, accurate, timely, and courteous manner.
* Ascertain the nature of the call and record information in the Communication Log.
* Look up member information using proprietary arenaflex systems and provide information to the caller.
* Forward logs requiring further research to the appropriate department.
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.).
* Utilize appropriate resources, including those online, to provide timely responses.
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner.
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position.
* Document all calls appropriately.
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel.
* Respond to requests for internal and external customers and/or clients, as required.
**Qualifications**
* High school diploma or equivalent required.
* Minimum of one-year experience performing customer service duties; inbound call center experience preferred.
* Basic computer skills.
* Strong verbal communications skills.
**Core Competencies**
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
* Ability to effectively organize, prioritize, multi-task, and manage time.
* Demonstrated accuracy and productivity in a changing environment with constant interruptions.
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
* Ability to exercise strict confidentiality in all matters.
**Mobility**
Primarily sedentary, able to sit for long periods of time.
**Physical Requirements**
Ability to speak, see, and hear other personnel and/or objects. Ability to communicate both in oral and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs.
**Environmental Conditions**
Work-from-home (WFH) environment.
**Compensation and Benefits**
* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit.
* Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months.
* Comprehensive benefits package, including medical, dental, and vision insurance.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for career growth and professional development.
**Why Join arenaflex?**
* Work from home with a stable connection to your Internet Service Provider and company-provided technology equipment.
* Enjoy a comprehensive benefits package, including medical, dental, and vision insurance.
* Participate in a 401(k) retirement plan with company match.
* Take advantage of paid time off and holidays.
* Develop your skills and advance your career in a dynamic and innovative company.
* Join a team of passionate and dedicated professionals who are committed to making a positive impact on people's lives.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to diversity and inclusion in the workplace and welcome applications from qualified individuals from diverse backgrounds. We are an equal opportunity employer and do not discriminate on the basis of sex (including pregnancy, childbirth, related medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, color, religion (including religious dress and grooming practices), creed, national origin, citizenship, ancestry, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other basis protected by applicable local, federal, or state law.
**Accommodations**
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.
**Pay Transparency**
ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
**Apply Now**