At arenaflex, we're passionate about delivering exceptional customer experiences that leave a lasting impression. As a Customer Service Representative in our Central Reservations team, you'll play a vital role in helping our valued guests book unforgettable stays, tours, and activities at our breathtaking properties around the world. If you're a people-person with a passion for delivering world-class service, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in the hospitality industry, serving millions of guests every day through our food and facilities in 15 countries worldwide. Our mission is rooted in service and united by our purpose to do great things for each other, our partners, our communities, and our planet. We believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We're committed to fostering a culture of inclusivity, diversity, and growth, where our employees can reach their full potential.
**Job Summary**
As a Customer Service Representative in our Central Reservations team, you'll be responsible for providing exceptional service to our guests, handling general customer inquiries, and generating excitement for visiting our properties. You'll be the face of arenaflex, and we're looking for someone who is passionate about delivering quality service, building rapport, and making a difference in the guest experience.
**Key Responsibilities**
* Answer inbound calls from guests, responding to their inquiries and resolving any issues in a timely and professional manner
* Book new reservations for lodging, tours, and activities, ensuring that guests have a seamless and enjoyable experience
* Provide exceptional customer service, responding to guest feedback and concerns in a proactive and empathetic manner
* Upsell and cross-sell services and packages to guests, meeting or exceeding sales targets
* Collaborate with internal teams to resolve guest issues and ensure that their needs are met
* Stay up-to-date on arenaflex's products and services, destinations, and promotions to provide expert recommendations to guests
* Maintain accurate records and reports, ensuring that guest information is secure and confidential
**Qualifications**
* High school diploma or GED equivalent
* Previous hospitality experience providing sales or customer service in a call center environment is preferred but not required
* Strong sales aptitude with ability to up-sell, cross-sell, and overcome objections
* Excellent problem-solving, complaint resolution, and negotiation skills
* Effective communication skills, both written and verbal
* Passionate about delivering quality service and making a difference in the guest experience
* Professional and polished demeanor with a positive, upbeat, and friendly personality
* Ability to learn quickly and adapt to change in a fast-paced, high-performance driven culture
* Dependable and reliable, with a strong attendance record
* Strong computer skills, including Microsoft Outlook and internet browser proficiency
* Ability to work in a remote environment with a minimum 50 MBPS internet connection at home
**Preferred Qualifications**
* Previous experience in a customer-facing role, preferably in the hospitality industry
* Knowledge of arenaflex's products and services, destinations, and promotions
* Certification in customer service or sales is an asset
**Work Environment and Culture**
* arenaflex is a dynamic and fast-paced work environment, with a focus on delivering exceptional customer experiences
* Our Central Reservations team is a collaborative and supportive group, working together to ensure that guests have a seamless and enjoyable experience
* We're committed to fostering a culture of inclusivity, diversity, and growth, where our employees can reach their full potential
* arenaflex offers a range of benefits and perks, including competitive pay, comprehensive training, and opportunities for career growth and development
**Compensation and Benefits**
* Competitive hourly rate of $16 per hour, with the ability to make up to $18.75 per hour with variable compensation (incentive)
* Comprehensive training program, including in-person training for one week and ongoing support and development
* Opportunities for career growth and development, with the potential to convert to a year-around employee based on performance
* arenaflex offers a range of benefits and perks, including comprehensive health insurance, paid time off, and opportunities for professional development and growth
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our Central Reservations team as a Customer Service Representative and be a part of the arenaflex team that's making a difference in the lives of our guests.