At arenaflex, we're passionate about delivering exceptional customer experiences and building long-lasting relationships with our dealers and retail customers. As an Experienced Customer Service Parts Advisor, you'll play a vital role in providing top-notch support and expertise in parts customer service, aftermarket sales, and parts support. If you're a customer-facing professional with a passion for the RV industry, we want to hear from you!
**About arenaflex**
arenaflex is a leading manufacturer of high-quality recreational vehicles, committed to delivering exceptional products and experiences to our customers. Our team is dedicated to fostering a culture of innovation, collaboration, and customer-centricity. We're proud to offer a dynamic work environment, opportunities for growth and development, and a comprehensive benefits package that reflects our values.
**Job Summary**
As an Experienced Customer Service Parts Advisor, you'll serve as the primary point of contact for all parts-related issues from dealers and retail customers. You'll provide expert support and guidance on parts availability, pricing, shipping options, and order status. Your exceptional communication skills, attention to detail, and ability to navigate complex issues will make you an invaluable asset to our team.
**Key Responsibilities**
* Serve as the main point of contact for all parts-related issues from dealers and retail customers, responding to inquiries and addressing concerns in a professional and timely manner.
* Research and provide accurate information on parts availability, pricing, shipping options, and order status.
* Assist dealers with part number research, price quotes, shipping options, part availability, status of existing orders, and change orders.
* Research and create special make item part numbers, descriptions, and build lists.
* Process special order requirements for recalls, technical bulletins, product improvements, and warranty no-charge orders.
* Verify accuracy and completeness of information on parts orders, demonstrating a broad understanding of all products for each brand.
* Communicate internally and externally to convey information regarding parts availability and status.
**Experience and Knowledge**
* Customer-facing experience is required, with a minimum of 2 years of experience in a similar role.
* Prior high-volume call center experience is preferred, with a proven track record of handling complex customer inquiries.
* Manufacturing background is preferred, with knowledge of RV construction, processes, parts, and warranties, as well as Lemon Laws and recalls.
**Necessary Skills and Abilities**
* Ability to learn, grow, and adapt to an ever-changing product environment, including a broad range of company products and programs.
* Strong communication skills, with the ability to mediate escalated issues and upset customers.
* Strong organizational skills, with the ability to prioritize multiple tasks efficiently while maintaining a positive attitude.
* Proficient in Microsoft Office software, including AX.
* Ability to assess problem situations and respond appropriately in a professional manner.
**Work Requirements**
* This position may require sitting, standing, working in front of a computer monitor in an office setting approximately 95% of the day.
* This position regularly requires communicating with others, using hands and fingers to operate a phone, keyboard, and other office tools and equipment, and reaching with hands and arms.
* Must comply with all safety procedures and protocols.
* This position is a full-time position, which may require some flexibility in hours and days worked (including Saturdays, as needed).
* Supervisory responsibilities: none.
* Remote work: not available.
* Regular attendance is required.
**Management Reserves the Right**
Management reserves the right to assign or reassign duties and responsibilities to this job at any time.
**Benefits Package**
arenaflex offers a comprehensive benefits package, including:
* (2) Medical Insurance plan options, HSAs, and FSAs
* Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
* Dental Insurance
* Vision insurance
* Disability and Life Insurance
* 401k plan with an annual discretionary match
* Wellness Benefits
* On-site Fitness Center access (IN only)
* Health Clinic for employee use (IN only)
* Employee Assistance Program (EAP) Benefits
**What's Most Important**
At arenaflex, we're committed to fostering a culture of innovation, collaboration, and customer-centricity. Our values are reflected every day by our team, on our campuses, in the communities where we work, in the products we deliver, and the lifestyle we promote. These values have been ingrained since day one and haven't changed since.
**How to Apply**
If you're a motivated and customer-focused professional with a passion for the RV industry, we want to hear from you! Apply now to join our team as an Experienced Customer Service Parts Advisor.