Introduction to blithequark
Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, develop your expertise, and become the best version of yourself. As you embark on a new journey, you'll handle challenges with flexibility and elegance, acquiring new skills and propelling your career while having a great time. Feel free to advance both your personal and work life and jump start your career with a dynamic and innovative company in the aviation industry.
About the Role
blithequark is seeking a results-driven Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and leadership within the organization. With our management program, you will be able to develop yourself to be the best leader you can be in the blithequark association. As a CSM, you will be responsible for driving operational excellence, ensuring a safe and high-performing activity, and delivering an outstanding client experience.
Key Responsibilities
- Drive operational excellence while maintaining a safety-conscious environment that promotes end-to-end exceptional client support, resulting in employee and client safety and well-being
- Be a safety advocate: Identify safety concerns and address them as needed
- Establish team and individual objectives in support of departmental and company goals; mentor and coach frontline colleagues in skill development, customer service excellence, and company culture behaviors
- Establish and promote effective relationships with colleagues that foster empathy, credibility, trustworthiness, respect, and dignity
- Effectively allocate resources and provide appropriate support to enable teams to meet operational objectives in a safe manner
- Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations, and other related safety engagement
- Promote effective communication among departments to engage our team to work together to achieve shared objectives
- Experience with collective bargaining agreements and ensure colleagues adhere to corporate policy/procedure
- Embody the core values: (Energy, accountability, efficiency, reliability, loyalty, integrity, authenticity, motivation, and dedication)
- Manage escalated service issues and be visible to your colleagues when issues arise
- Convey key corporate and local information to frontline leaders in an efficient and effective manner; set the expectations and ensure colleagues understand the why behind the focus/criticality
- Ability to learn and apply organization contract rules/regs in daily interactions with frontline colleagues and local union leaders
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's degree
- 3 years of experience leading others
- Past airport customer care experience
- Knowledge of company policies and procedures and functional automation applications
- Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace
- Ability to effectively listen - concentrating entirely on what others are saying, taking the time to understand the points being made, asking questions as appropriate
- Decision-making ability to reason - using logic and analysis to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action
- Strong analytical skills
- Ability to work independently as well as collaboratively
- Ability to work under demanding operational circumstances
- Ability to prioritize and execute with a sense of urgency and accuracy
- Ability to use sound business judgment to resolve issues with internal and external clients
- Ability to prioritize station activities and collaborate with multi-functional departments and organizations to ensure essential requirements are met for a safe, efficient, on-time operation
- Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
- Has USPS clearance or the ability to obtain USPS clearance
- Ability to work additional hours when there are operational requirements
- Ability to work rotating shifts including weekends, holidays, and days-off
Preferred Qualifications
While not required, the following qualifications are preferred:
- Previous experience in a similar role
- Advanced degree or certification in a related field
- Experience with collective bargaining agreements
- Knowledge of functional automation applications
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Service Manager, you will have access to a range of training and development opportunities, including:
- Leadership development programs
- Customer service training
- Operational excellence training
- Cross-functional training opportunities
- Mentorship programs
Work Environment and Company Culture
blithequark is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and empowering for all employees. As a Customer Service Manager, you will be part of a team that is passionate about delivering exceptional customer service and promoting a positive and supportive work environment.
Compensation, Perks, and Benefits
blithequark offers a competitive compensation package, including:
- A hourly rate of $26
- Comprehensive medical, dental, and vision benefits
- 401(k) program with company match
- Additional benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more
Conclusion
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at blithequark, you will have the chance to make a real difference in the lives of our customers and employees, while also advancing your career and developing your skills. Don't miss out on this opportunity to join a dynamic and innovative company that values diversity, equity, and inclusion. Apply today and take the first step towards a rewarding and challenging career with blithequark!
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