Introduction to Blithequark
At blithequark, we are passionate about creating a world of possibilities, both at work and during your downtime. Joining our family means you'll have the opportunity to venture to the far corners of the planet, develop your skills, and become the best version of yourself. As a leader in our industry, we are committed to providing exceptional customer experiences, and we are looking for a talented Customer Service Manager to join our team.
Job Overview
We are seeking an experienced Customer Service Manager to lead our team in delivering outstanding customer experiences. As a member of our Centers and Stations Group within the Client Experience Division, you will be responsible for driving operational excellence, leading airport teams, and ensuring a high-performing activity. You will also be responsible for supporting your team's efforts in creating a safe, reliable operation while delivering a elevated customer experience.
Key Responsibilities
- Drive operational excellence and establish a climate that genuinely cares for our frontline colleagues and celebrates team victories
- Lead airport teams to perform their work in a safe, efficient manner and in compliance with Federal, state, and local regulations, including DOT, FAA, and other government agencies
- Provide frontline teams with excellent support through various elements to enable them to deliver superior customer service
- Mentor and coach frontline colleagues in skill development, customer care rise, and company culture behaviors
- Promote a climate of mutual respect and trust between frontline colleagues
- Establish and foster effective relationships with external and internal client bases that encourage empathy, legitimacy, honesty, respect, and dignity
- Provide direction and appropriate support structure using effective resources to enable the team to deliver elite performance
- Evaluate operational climate and conditions to ensure corporate and local scorecard metrics are met through collaboration across departments and levels
- Ability to work additional hours when there are operational requirements
- Ability to work rotating shifts, including weekends, holidays, and days-off
Essential and Preferred Qualifications
To be successful in this role, you will need to have:
- A graduate degree from a recognized university
- At least 2 years of experience in a customer-facing role, preferably in the airline industry
- Proven experience in leading others, with a strong track record of driving operational excellence and delivering exceptional customer experiences
- Excellent communication, leadership, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing circumstances
- Strong knowledge of company policies and procedures, as well as practical automation applications
Preferred Qualifications
- Past airport customer care experience
- 2+ years of experience driving others
- Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
- USPS clearance or the ability to obtain USPS clearance (USPS has a five-year US residency requirement)
Skills and Competencies
To excel in this role, you will need to possess:
- Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive workplace
- Ability to actively listen - paying attention to what others are saying, taking the time to understand the points being made, asking questions as appropriate
- Decisive ability to reason - using logic and analysis to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action
- Solid decision-making skills
- Ability to work independently as well as collaboratively
- Ability to work under demanding operational circumstances
- Ability to prioritize and execute with a sense of urgency and accuracy
- Ability to use sound business judgment to resolve issues with internal and external clients
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Manager, you will have access to a range of training and development opportunities, including:
- Leadership development programs
- Customer service training
- Operational excellence training
- Coaching and mentoring
Work Environment and Company Culture
At blithequark, we pride ourselves on our inclusive and diverse workplace culture. We believe that our employees are our greatest asset, and we strive to create an environment that is supportive, collaborative, and empowering. As a Customer Service Manager, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences.
Compensation, Perks, and Benefits
We offer a competitive salary of $23 per hour, as well as a range of benefits, including:
- Medical benefits: access to health, dental, prescription, and vision benefits from day one
- Wellness programs: access to tools, resources, and support to help you be your best self
- 401(k) program: available upon hire, with company contributions available after one year
- Additional benefits: employee assistance program, pet insurance, and discounts on hotels, cars, cruises, and more
Conclusion
If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Manager at blithequark, you will have the chance to make a real difference in the lives of our customers and employees, while also growing and developing your career. Don't miss out on this opportunity to join our team and be part of a dynamic and inclusive workplace culture.
Apply now and take the first step towards an exciting and rewarding career with blithequark!
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