At arenaflex, we're passionate about creating a seamless and enjoyable experience for our customers, and we're looking for a talented Customer Service - Event Expert to join our team. As a key member of our Customer Experience (CX) team, you'll be the voice of arenaflex to our customers, resolving their issues through a high volume of customer contacts (phone, email, and chat) and staying up-to-date on our latest features, Enterprise clients, and ticketed events.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the live events industry. We're dedicated to simplifying and modernizing the ticketing experience, empowering fans to access their favorite events with ease, and providing seamless connections between teams, venues, and shows. Our mission is to revolutionize the entertainment ecosystem, and we're looking for talented individuals to join our team and help us achieve this vision.
**Job Summary**
As a Customer Service - Event Expert, you'll be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat. You'll work closely with our Enterprise clients, staying informed about their needs and preferences, and using this knowledge to deliver personalized support. You'll also be responsible for using metrics and consumer insights to improve our services, working with your managers to evaluate your performance and contribute to the growth and success of our CX team.
**Key Responsibilities**
* Provide specialized support to our customers through email, chat, and phone, with a focus on resolving complex issues and delivering exceptional experiences.
* Use metrics and consumer insights to identify areas for improvement and contribute to the growth and success of our CX team.
* Work closely with our Enterprise clients to understand their needs and preferences, and use this knowledge to deliver personalized support.
* Collaborate with your managers to evaluate your performance and set goals for improvement.
* Stay up-to-date on our latest features, Enterprise clients, and ticketed events, and use this knowledge to inform your support and improve our services.
* Attend regular team meetings and contribute to the development of our CX strategy.
* Participate in training and development programs to enhance your skills and knowledge.
**What We're Looking For**
* A passion for live events and a deep understanding of the ticketing industry.
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
* Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
* Proficiency in using data to inform decision-making and drive business growth.
* Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines.
* A strong work ethic and a commitment to delivering exceptional results.
* Reliable, high-speed internet (at least 35 Mbps, 50+ Mbps strongly preferred).
* Proficiency in Spanish is a plus.
**What We Offer**
* A competitive salary of $22/hour, with opportunities for growth and advancement.
* A flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely.
* A WFH stipend to support your home office setup.
* Flexible PTO and up to 16 weeks of paid family leave.
* 401(k) matching program and comprehensive health, vision, dental, and life insurance.
* Annual subscriptions to Headspace, Ginger.io, and One Medical.
* $120 a month to spend on tickets to live events.
* Annual subscription to Spotify, Apple Music, or Amazon music.
**Why Join arenaflex?**
* We're a dynamic and innovative company, committed to revolutionizing the entertainment ecosystem.
* We offer a competitive salary and benefits package, with opportunities for growth and advancement.
* We're passionate about creating a seamless and enjoyable experience for our customers, and we're looking for talented individuals to join our team and help us achieve this vision.
* We're committed to diversity and inclusion, and we welcome applications from candidates from all backgrounds.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for live events, we'd love to hear from you. Please submit your application today, and join our team of talented professionals who are dedicated to delivering exceptional fan experiences.
**Join Our Team!**
This is a fantastic opportunity to grow your career and join a dynamic and innovative company that's committed to revolutionizing the entertainment ecosystem. If you have the skills and passion we're looking for, please submit your application today and take the first step towards an exciting and rewarding career with arenaflex.