Are you a customer-centric leader with a passion for driving business growth through exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex as an Experienced Customer Service & E-Commerce Supervisor. In this role, you will lead our Customer Service & E-Commerce programs, driving success through process improvement, team development, and customer satisfaction.
**About arenaflex**
arenaflex is a leading organization dedicated to making a tangible difference in the lives of our customers and the planet. We believe in the power of innovation, collaboration, and a commitment to excellence. Our team is passionate about delivering outstanding customer experiences, and we're seeking a like-minded leader to join our ranks.
**Job Responsibilities**
As an Experienced Customer Service & E-Commerce Supervisor at arenaflex, you will be responsible for:
* Delivering outstanding customer experiences and holding all team members accountable for delivering exceptional service
* Establishing clear expectations for balancing in-store customer service and completing online orders
* Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
* Seeking awareness of relevant competitors and industry trends
* Ensuring an effective and efficient response to customer questions, requests, and/or concerns
* Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers
* Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
* Maintaining team member safety and security standards
* Ensuring compliance with relevant regulatory rules and standards
* Developing, coaching, mentoring, and motivating team members in a manner that sustains a high-performing team and minimizes turnover
* Maintaining cleanliness of workspaces, including staging areas and coolers
* Maintaining security of equipment, e.g., MSRs, phones, currency counters
* Proactively identifying process improvement opportunities
* Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals
**Job Skills**
To succeed in this role, you will need:
* Ability to perform task management, balancing dynamic customer flows
* Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
* Excellent interpersonal, motivational, team building, and customer relationship skills
* Capability of teaching others in a positive and constructive manner
* Proficiency with email, Microsoft Office, and operations-related applications
**Qualifications**
To be considered for this role, you must have:
* 12+ months retail experience
**Physical Requirements/Working Conditions**
This role requires:
* Ability to lift 50 lbs
* In an 8-hour workday: standing/walking 6-8 hours
* Hand use: Single grasping, fine manipulation, pushing, and pulling
* Work requires the following motions: bending, twisting, squatting, and reaching
* Exposure to FDA-approved cleaning chemicals
* Exposure to temperatures <32°F (freezing), 32-40°F (refrigerators), >90°F
* Ability to work in a wet and cold environment
* Ability to work a flexible schedule, including nights, weekends, and holidays as needed
* Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
**Why Join arenaflex?**
At arenaflex, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. We are committed to creating a workplace that is inclusive, respectful, and supportive of all team members. We believe in the importance of work-life balance and offer flexible scheduling to accommodate your needs.
**How to Apply**
If you are a motivated and customer-focused leader who is passionate about driving business growth through exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all team members. We believe in the importance of diversity and inclusion and strive to create a workplace that reflects the diversity of our customers and the communities we serve.
**Note**
Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.