Introduction to blithequark
Imagine being part of a global leader in communications and technology, working from the comfort of your own home. blithequark is a pioneering company that has been redefining the way people connect and interact with each other. With a strong commitment to innovation and customer satisfaction, blithequark is now seeking a highly skilled and motivated Customer Service and Sales Representative to join its team in Wyoming.
Job Overview
In this exciting role, you will have the opportunity to be the voice of blithequark, creating meaningful connections with customers and providing them with personalized solutions to their needs. As a Customer Service and Sales Representative, you will be responsible for addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers, while also meeting monthly sales goals and delivering an outstanding customer experience.
Key Responsibilities
- Instill confidence and loyalty in customers through thoughtful listening and effective communication
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries
- Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service
- Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements
- Get customers up and running with the latest products and services, such as air cards, USB devices, and blithequark-provided software and applications
What We Offer
At blithequark, we believe in rewarding our employees for their hard work and dedication. As a Customer Service and Sales Representative, you can expect:
- A competitive salary starting between $16.20 and $18.87 per hour
- Additional compensation up to $3000 per month when you meet your sales goals and performance expectations
- Paid training that you can complete from home, as well as additional resources to support you in your role
- An excellent benefits package, including medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off
- Employee discounts of up to 50% off on eligible blithequark wireless plans, internet services, phone services, and wireless accessories
Work from Home Requirements
To be successful in this role, you will need:
- Verified internet service (secure, reliable, and dedicated high-speed internet is required to support business needs)
- An established dedicated work area (desk, chair, electrical outlet, direct LAN connection) that meets blithequark's WFH standards
- Participation in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.
- Availability, accessibility, and accountability to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
Qualifications and Skills
To be considered for this role, you should have:
- Call center or customer service experience
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Strong technical skills, including proficiency in computer applications and software
Career Growth Opportunities
At blithequark, we believe in investing in our employees and providing them with opportunities for growth and development. As a Customer Service and Sales Representative, you will have access to training on the latest technology, devices, and products, as well as opportunities to advance your career within the company.
Company Culture
blithequark is a company that values innovation, customer satisfaction, and employee well-being. We believe in creating a work environment that is supportive, inclusive, and fun, and we are committed to making a positive impact in the communities we serve.
How to Apply
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role.
Conclusion
Joining blithequark as a Customer Service and Sales Representative is a great opportunity to start a new career or advance your existing one. With competitive pay, excellent benefits, and opportunities for growth and development, this role has everything you need to succeed. Don't miss out on this chance to be part of a global leader in communications and technology – apply now and take the first step towards an exciting and rewarding career with blithequark!
Apply Now