Are you a customer-focused professional with a passion for delivering exceptional service and resolving complex issues? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Customer Service and Repair Coordinator to join our team on a remote basis. As a key member of our customer service team, you will play a critical role in ensuring that our customers receive the highest level of service and support.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and organizations to achieve their goals. Our company is built on a foundation of customer-centricity, innovation, and collaboration. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and thrive.
**Job Summary**
As a Customer Service and Repair Coordinator, you will be responsible for coordinating customer property returns for paid repair or warranty processing and shipment. You will work closely with customers, repair technicians, manufacturing, and logistics personnel to ensure seamless communication and timely resolution of issues. This role requires a strong understanding of customer service principles, technical knowledge, and excellent communication and problem-solving skills.
**Key Responsibilities**
* Manage repairs from customer/channel request through delivery for Bartlesville (and possibly Warminster, PA location)
* Request and enter required information per written process to execute repair
* Manage repair priority with repair techs as appropriate to meet schedule and KPIs
* Lead problem resolution activities- capacity and material constraints, customer issues, urgent repair turnaround
* Complete repair orders (Service Orders, Sales Orders, Service Notifications) per process, ensuring invoices are correct and sent to customer
* Support activities that meet the KPIs (delivery, revenue, safety, quality, integrity, etc.) required to successfully manage the business
* Run reports, review detailed datasets, recommend process changes that lead to improved KPI delivery
* Participate and/or lead improvement activities deemed appropriate to meet/exceed service goals
* Support other roles or tasks as requested by management
**Qualifications**
* Bachelor's Degree and 2 to 5 years of experience; alternatively, a special combination of education and experience and/or demonstrated accomplishments
* 3 years of experience in repair orders (Service Orders, Sales Orders, Service)
* 3 years of experience in customer service
* 2 years of experience in KPI Management
**Skills and Competencies**
* Excellent communication and problem-solving skills
* Strong understanding of customer service principles and technical knowledge
* Ability to work independently and as part of a team
* Strong analytical and problem-solving skills
* Ability to prioritize tasks and manage multiple projects simultaneously
* Excellent time management and organizational skills
* Ability to work in a fast-paced environment and adapt to changing priorities
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. As a Customer Service and Repair Coordinator, you will have opportunities to:
* Develop your technical and customer service skills through training and development programs
* Take on additional responsibilities and contribute to the growth and success of the company
* Collaborate with cross-functional teams to drive innovation and improvement
* Participate in company-wide initiatives and projects that align with your interests and skills
**Work Environment and Company Culture**
arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Customer Service and Repair Coordinator, you will have the opportunity to work from the comfort of your own home or office. Our company culture is built on a foundation of:
* Collaboration and teamwork
* Innovation and creativity
* Customer-centricity and empathy
* Continuous learning and growth
* Diversity, equity, and inclusion
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* $23.00 - $25.00 per hour
* 401(k) plan
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
**Schedule**
* 8 hour shift
* Day shift
* Monday to Friday
**Application Instructions**
If you are a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and thrive.