Are you passionate about delivering exceptional customer experiences and making a positive impact in the healthcare industry? Do you have a knack for handling inbound calls and resolving customer inquiries with ease? If so, we invite you to join blithequark, a leading professional services company, as an Experienced Customer Service Agent in our Plano, Texas office. At blithequark, we help our clients modernize technology, reinvent processes, and transform experiences, so they can stay ahead in our constantly evolving world. As a valued member of our team, you will play a critical role in supporting patients and clients with their pre-test queries, ensuring their issues are resolved promptly and professionally. **About blithequark** blithequark is one of the world's leading professional services companies, with a rich history of innovation and excellence. Our team of experts is dedicated to helping clients navigate the complexities of the modern world, from technology and process transformation to experience design and innovation. With a presence in over 40 countries, we are a global leader in the industry, and we are committed to making a positive impact in the communities we serve. **Job Summary** As an Experienced Customer Service Agent, you will be the first point of contact for patients and clients, responding promptly to their inquiries via telephone and electronic channels. You will engage with customers in a professional manner, actively listening to their concerns and resolving their issues by the end of the call. Your day-to-day work will involve adherence to process flows, compliance with client agreements and SOPs, and participation in cross-functional and cross-business process improvement initiatives. **Responsibilities** • Serve as the first point of contact to support patients on pre-test queries, responding promptly to customer inquiries via telephone (inbound and outbound) and electronic channels. • Engage with customers/patients in a professional manner, actively listening to their concerns and ensuring their issues are resolved by the end of the call. • Responsible for day-to-day work and adherence to process flows, ensuring compliance with client agreements and SOPs. • Support and/or triage respective customer technical issues. • Triage and/or schedule clinical inquiries to/for Genetic Counseling staff. • Participate in cross-functional and cross-business process improvement initiatives. • Other duties as assigned. **Work Environment and Schedule** You will work a hybrid schedule, reporting to our Plano, Texas office. Operational hours are Monday through Friday, 7am-7pm CST, with varying shifts available within operational hours. Our office is a dynamic and collaborative environment, with a focus on innovation and excellence. **Qualifications** • 1-2 years of experience in handling customer/patient contact center support projects. • High School graduate or GED; 2-4 years undergraduate degree or certificate is a plus. • Excellent written and oral communication skills, with a positive, professional tone, voice, and demeanor. • Intermediate proficiency with Microsoft Office and Google Suites apps (drive, Gmail, g-docs, g-sheets). • Experience in using dual monitors, multiple applications, and phone simultaneously, with keyboard skills and ability to enter data with accuracy. • Multi-lingual skills (Spanish) are a strong plus. **Essential Skills and Competencies** • Excellent communication and interpersonal skills, with the ability to engage with customers in a professional manner. • Strong problem-solving and analytical skills, with the ability to resolve customer issues promptly and professionally. • Ability to work in a fast-paced environment, with multiple priorities and deadlines. • Strong attention to detail, with the ability to enter data accurately and efficiently. • Ability to work collaboratively as part of a team, with a focus on innovation and excellence. **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: • On-the-job training and coaching • Formal training programs and workshops • Mentorship and career development opportunities • Access to industry-leading tools and technologies **Compensation and Benefits** We offer a competitive hourly rate of $18.00 - $20.00 per hour, depending on experience and qualifications. This position is also eligible for blithequark's discretionary annual incentive program, based on performance and subject to the terms of our applicable plans. In addition to our competitive compensation package, we offer a range of benefits, including: • Medical/Dental/Vision/Life Insurance • Paid holidays plus Paid Time Off • 401(k) plan and contributions • Long-term/Short-term Disability • Paid Parental Leave • Employee Stock Purchase Plan **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application by March 31, 2025, and join our team of experts at blithequark. Apply Job! Apply for this job