Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of millions? Do you possess excellent communication skills, a strong work ethic, and a commitment to excellence? If so, we invite you to join blithequark as an Experienced Customer Service Advocate I - Korean Bilingual, where you'll have the opportunity to change everything for our 28 million members. **About blithequark** blithequark is a diversified, national organization that values innovation, diversity, and inclusivity. We're dedicated to providing high-quality healthcare services to our members, and we're committed to creating a workplace culture that's flexible, supportive, and empowering. As a member of our team, you'll have access to competitive benefits, including a fresh perspective on workplace flexibility, and the opportunity to grow and develop your skills in a dynamic and fast-paced environment. **Job Summary** As a Customer Service Advocate I - Korean Bilingual, you'll serve as the first-line advocate for our members and providers, resolving inquiries, issues, or concerns in a timely, accurate, and personalized manner. You'll leverage a variety of communication channels, including phone, live chat, and email, to provide exceptional customer service and support. If you're a motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply. **Key Responsibilities** * Receive and respond to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner * Mitigate and prevent complaints from being escalated to resolve in initial contact * Serve as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns * Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution * Maintain performance and quality standards based on established contact center metrics * Provide customer service in a high-paced contact center environment over the phone, via live chats, and emails * Document all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications * Remain up-to-date and adhere to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance * Perform other duties as assigned * Comply with all policies and standards **Essential Qualifications** * High School diploma or GED * Entry-level position typically requiring little or no previous experience * Experience interacting and multitasking using multiple systems and programs simultaneously preferred * Strong communication and interpersonal skills * Ability to work in a fast-paced contact center environment * Proficiency in Korean language (written and spoken) * Ability to maintain confidentiality and handle sensitive information **Preferred Qualifications** * Previous customer service experience in a healthcare setting * Experience working in a contact center environment * Knowledge of healthcare policies and procedures * Familiarity with CRM applications * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced contact center environment * Proficiency in Korean language (written and spoken) * Ability to maintain confidentiality and handle sensitive information * Strong attention to detail and organizational skills * Ability to work independently and as part of a team * Strong customer service skills and a commitment to delivering exceptional service **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills in a dynamic and fast-paced environment. As a Customer Service Advocate I - Korean Bilingual, you'll have access to a range of learning and development opportunities, including: * On-the-job training and coaching * Ongoing education and training programs * Opportunities for career advancement and professional growth * A supportive and collaborative work environment **Work Environment and Company Culture** blithequark is a diverse and inclusive organization that values innovation, creativity, and collaboration. We're committed to creating a workplace culture that's flexible, supportive, and empowering, and we're dedicated to providing our employees with the tools and resources they need to succeed. As a Customer Service Advocate I - Korean Bilingual, you'll be part of a dynamic and fast-paced team that's passionate about delivering exceptional customer service and making a meaningful impact in the lives of our members. **Compensation, Perks, and Benefits** We offer a comprehensive benefits package that includes: * Competitive pay: $16.01 - $22.98 per hour * Health insurance * 401K and stock purchase plans * Tuition reimbursement * Paid time off plus holidays * Flexible work arrangements, including remote, hybrid, field, or office work schedules * Opportunities for career advancement and professional growth * A supportive and collaborative work environment **How to Apply** If you're a motivated and customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for the Experienced Customer Service Advocate I - Korean Bilingual position at blithequark. Please submit your application through our website, including your resume, cover letter, and any other relevant documentation. **Equal Opportunity Employer** blithequark is an equal opportunity employer that is committed to diversity and inclusivity. We value the ways in which we are different and are dedicated to creating a workplace culture that's inclusive, supportive, and empowering. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. **Note:** Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act. Apply for this job