At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of mission-critical services and solutions, we're committed to creating a culture where individuality is valued and our associates can thrive. We're now seeking an experienced Customer Service Advisor to join our remote team, where you'll have the flexibility to work from home and make a real difference in the lives of our customers.
**About arenaflex**
arenaflex is a dynamic and innovative company that delivers cutting-edge services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our organization, and we're committed to providing them with the tools, training, and support they need to succeed. At arenaflex, we believe in the power of individuality and strive to create a culture that's inclusive, diverse, and empowering.
**Job Summary**
As a Customer Service Advisor, you'll be the face of arenaflex, providing exceptional customer service and support to our clients. You'll be responsible for handling high-volume calls, resolving customer issues, and providing solutions that exceed expectations. If you're passionate about delivering outstanding customer experiences and have a knack for problem-solving, we want to hear from you!
**Responsibilities**
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use your problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
**Requirements**
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Be flexible in working hours, seven days per week including weekend days
* Reside in one of our US hiring zones
**Preferred Qualifications**
* Experience in customer service or call centers
* Strong problem-solving abilities and a knack for de-escalating upset customers
* Familiarity with arenaflex's products and services
**Why Join arenaflex?**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Health Benefits: Medical, dental, and vision coverage starting day one
* PTO: Accrue paid time off starting after 180 days
* Bonuses: Performance-based bonus incentives to reward your hard work and success
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for career growth and development
* A comprehensive benefits package
* A competitive salary and bonus structure
* The chance to make a real difference in the lives of our customers
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now and join our team of dedicated professionals who are committed to making a difference.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also .
**Vaccination Policy**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Now**
Ready to take the next step in your career? Apply now and join our team of dedicated professionals who are committed to making a difference.