At arenaflex, we are committed to delivering exceptional supply chain solutions to Fortune 500 businesses and innovative startups alike. As a leader in the logistics industry, we are seeking an experienced Customer Logistics Manager to join our Supply Chain Solutions division in Lansing, MI. This is an exciting opportunity to work with a talented team of professionals who share your passion for logistics and supply chain management.
**About arenaflex**
arenaflex is a Fortune 500 company that has been a trusted partner in the logistics industry for decades. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our team of experts is dedicated to providing tailored supply chain solutions that meet the unique needs of our clients. Whether you're a seasoned logistics professional or just starting your career, arenaflex offers a dynamic and supportive work environment that will help you grow and succeed.
**Job Summary**
The Customer Logistics Manager will oversee the day-to-day operations within an assigned function, responsible for all aspects of Operations and Account Management. This role requires strong leadership skills, excellent communication, and analytical abilities. The successful candidate will be responsible for managing direct reports, attaining daily operational goals, and ensuring customer satisfaction.
**Key Responsibilities**
* Customer service satisfaction and expectation management
* Staffing performance management and development of exempt and non-exempt employees
* Manage day-to-day planning and scheduling
* Health and Safety Management
* State/Local/Federal regulations compliance
* Perform other duties as assigned
**Essential Functions**
* Ability to work within international functional teams
* High-level analytical ability where problems are unusual and difficult
* Demonstrated technical and professional skills in job-related area
* Off-shift support in the event of critical customer network disruption or crisis
* Makes decisions in a timely manner
* Strong oral and written communications skills
* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
* Ability to work independently and as a member of a team
* Flexibility to operate and self-driven to excel in a fast-paced environment
* Capable of multi-tasking, highly organized, with excellent time management skills
* Detail-oriented with excellent follow-up practices
* Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required
* Logistics industry knowledge is advanced required
* Knowledge and understanding of Customer/Company local and Federal regulations is advanced required
* Fundamental knowledge of Supply Chain Management components is intermediate required
* Strong knowledge of Manufacturing and Production is advanced required
**Qualifications**
* H.S. diploma/GED required
* Bachelor's degree in Business, Logistics, Supply Chain preferred
* Two (2) years or more relevant experience in supply chain, logistics, warehouse, or industry-related field required
* One (1) year or more direct supervisory/leadership experience required
* Proficiency in MS Office (Word, Excel, PowerPoint, and Access) is required
* Logistics industry knowledge is advanced required
* Knowledge and understanding of Customer/Company local and Federal regulations is advanced required
* Fundamental knowledge of Supply Chain Management components is intermediate required
* Strong knowledge of Manufacturing and Production is advanced required
**Benefits and Perks**
* Medical, Dental, Vision Benefits start at 30 Days
* 401(k) Savings Plan with a company match
* Discounted employee stock purchase options
* Quality employee discounts that actually save you money on tools, cars, appliances, travel, and more
* All major holidays paid and Paid time off within your first year
* Up to 12 weeks paid maternity leave
* Comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options
* Paid time off for vacation, illness, bereavement, family, and parental leave
* Tax-advantaged 401(k) retirement savings plan
**Work Environment and Culture**
arenaflex is proud to be an Equal Opportunity Employer and Drug-Free workplace. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. Our team is passionate about logistics and supply chain management, and we are dedicated to providing a supportive and collaborative work environment that will help you grow and succeed.
**Compensation and Benefits**
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, work location, market data/ranges, internal equity, internal salary ranges, etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
* Pay Type: Salaried
* Minimum Pay Range: $65,000.00
* Maximum Pay Range: $65,000.00
**How to Apply**
If you are a motivated and experienced logistics professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Security Notice for Applicants**
arenaflex will only communicate with an applicant directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through [insert contact information]. Should you have any questions regarding the application process or to verify the legitimacy of an interview or arenaflex representative, please contact arenaflex at [insert contact information].