At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our clients' expectations. As a Customer Experience Representative, you'll play a pivotal role in delivering top-notch support to our customers, leveraging your technical expertise and customer service skills to resolve complex issues and build lasting relationships.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the retail, wholesale, and banking sectors. Our team of experts is passionate about delivering world-class customer experiences, and we're committed to empowering our employees to grow and thrive in their careers. With a strong focus on innovation, technology, and tailored solutions, we're shaping the future of cash management and customer service.
**Job Description**
As a Customer Experience Representative at arenaflex, you'll be part of a dynamic, customer-focused team that's dedicated to providing exceptional support to our clients. Your primary responsibilities will include:
* Identifying customers' needs, clarifying information, and providing direct support or guidance towards resolution
* Tackling a variety of problems in technical systems with skill and accuracy
* Creating cases for all calls and emails received, entering the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalated to the appropriate next level
* Willingness and ability to be cross-trained in other areas of the department
* Consistently demonstrating effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* High school diploma or equivalent
* Minimum of two (2) years of work experience in a Technical Customer Service Call Center
* Stable work history that demonstrates:
+ Strong understanding of customer service and customer relations
+ Highly motivated and strong desire to learn
+ Ability to exercise good judgment and decision-making
+ Familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems
+ Effective written and oral communication skills
+ Ability to assess and evaluate situations effectively
+ Skilled in identifying critical issues quickly and accurately
+ Able to write informatively, clearly, and accurately
+ Problem-solving and analytical skills
+ Ability to work in a team environment
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
* Experience in a technical support role, or other technical experience
* Associate's degree in information technology, Computer Science, or a related field
* Basic understanding of software/hardware troubleshooting
* Experience in Service Now and TalkDesk
* Experience in retail cash offices
**Benefits**
As a valued member of the arenaflex team, you'll enjoy a comprehensive benefits package that includes:
* Medical, dental, vision, basic life, AD&D, and disability insurance
* Enrollment in our company's 401(k) plan, subject to eligibility requirements
* Eight paid holidays annually, five sick days, and four personal days
* Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
**Career Growth Opportunities**
At arenaflex, we're committed to empowering our employees to grow and thrive in their careers. With opportunities for professional development, cross-training, and advancement, you'll have the chance to build a rewarding and challenging career with our company.
**Work Environment & Company Culture**
Our Jupiter, FL office is a dynamic and collaborative environment that's dedicated to delivering exceptional customer experiences. As a Customer Experience Representative, you'll be part of a team that's passionate about innovation, technology, and customer service. Our company culture is built on a foundation of respect, empathy, and open communication, and we're committed to creating a workplace that's inclusive, diverse, and supportive.
**Compensation & Perks**
As a Customer Experience Representative at arenaflex, you'll enjoy a competitive starting rate of $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) speaking representatives of $18.00 per hour. You'll also have access to a range of perks and benefits that include medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, and more.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for technical support and customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by contacting our local Human Resources department. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.