At arenaflex, we're passionate about creating a more transparent, sustainable, compassionate, and inclusive jewelry industry. As a Customer Experience Assistant, Sales (Part Time), you'll play a vital role in delivering exceptional experiences for every arenaflex customer. This is an exciting opportunity to join our team of like-minded individuals who share a passion for luxury jewelry and a commitment to making a positive impact.
**About arenaflex**
arenaflex is a leading e-commerce jeweler dedicated to reinventing fine jewelry in a thoughtful and modern way. Our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We believe in creating jewelry that you can feel good about wearing, without ever compromising between quality and conscience. Our community of collaboration, respect, and encouragement is fostered by frequent team events, cross-departmental meetings, and celebrating our wins, big and small.
**Job Summary**
As a Customer Experience Assistant, Sales (Part Time), you'll be responsible for providing an exceptional experience for every arenaflex customer. You'll assist customers in finding their best jewelry match from our luxury product line, meet and exceed sales targets in a fast-paced environment, and create personalized experiences while sharing the happiest moments of our customers' lives. This role is in-person in one of our Boston area showroom locations, and you'll work a part-time schedule that includes weekend days.
**Responsibilities**
* Sales & Customer Service:
+ Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
+ Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
+ Guide customers to purchase, creating memorable and personalized experiences for each customer.
+ Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
+ Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product.
+ Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry.
+ Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
+ Call customers to confirm showroom appointments and answer any pre-appointment questions.
+ Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
+ Use our ERP system to manage your tasks and communicate cross-functionally.
+ Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
* Showroom Coordination & Maintenance:
+ Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
+ Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
+ Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
+ Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
+ Open and/or close the showroom and waiting area.
**Requirements**
* A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
* A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
* It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
* Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
* Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
**Preferred Qualifications**
* A bachelor’s degree or equivalent preferred
* Experience with an ERP or CRM system
* A passion for socially and environmentally responsible organizations and products
**What We Offer**
At arenaflex, we're passionate about supporting our teams. Through our commitment to innovation, collaboration, and diversity, we've built a team that's dedicated to making a positive impact. In addition to competitive compensation, a robust benefits package, and an environment that fosters growth, we offer:
* Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
* Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. Learn more about our impact and team diversity.
* Employee Discounts. As an employee at arenaflex, you’ll receive a generous discount on our jewelry.
* Sales Incentive Programs. Quarterly bonuses for achieving sales targets.
* Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling!
* Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.
* 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.
* Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
* Pre-Tax Commuter Benefits.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and committed to making a positive impact, we want to hear from you! Please submit your resume and cover letter, including a sentence about your favorite shape of diamond. We can't wait to hear your story and learn more about why you're the perfect fit for our team.