At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Representative in Customer Care, you'll play a vital role in driving this mission forward. We're seeking a highly skilled and customer-centric individual to join our team in a fully remote role, offering the flexibility to work from anywhere.
**What's in it for you?**
We're excited to present a wealth of customer-centric opportunities that cater to both early-stage and experienced professionals looking for growth. As a Representative in Customer Care at arenaflex, you'll receive:
* 6-8 weeks of paid training to equip you with the skills and knowledge needed to excel in your role
* Competitive salaries that reflect your value to our organization
* Flexible schedules that allow you to balance your work and personal life
* Work-from-home options that enable you to work in a comfortable and productive environment
* Paid vacation time to recharge and relax
* Comprehensive and flexible benefit packages that support your physical and mental well-being
* Opportunities for career growth and professional development that align with your goals and aspirations
**Who we are:**
arenaflex is a customer-centric organization that prioritizes the needs of our customers above all else. Our organizational culture is driven by a passion for delivering exceptional customer experiences that exceed our customers' expectations. We strive to continuously improve our processes and simplify the customer experience, making it easier for our customers to interact with us.
**As a Representative in Customer Care at arenaflex, you'll:**
* Maintain mass market billing accounts, including call handling of general customer requests/needs, billing inquiries, collections, moves, and the investigation of billing exceptions/disputes
* Operate according to performance standards and expectations to ensure customer service quality, effectiveness, and efficiency
* Be flexible and adaptable to complete any and all tasks and activities associated with your skill set(s), including inbound/outbound calls, correspondence, and billing adjustments
* Accurately complete all processes, procedures, and follow-up for the type of customer account being worked
* Respond to all customers' communications, including letters, mail, faxes, emails, chat, and inter-department inquiries
* Achieve customer satisfaction, quality, and productivity levels in accordance with operational targets
* Complete other tasks and activities as business needs dictate
**Who you are:**
* Secondary school education or equivalent
* Minimum 3 years of clerical and customer contact experience required
* Proven verbal and written communication skills
* Ability to exercise good judgment with minimal supervision
* Knowledge of Customer Information Systems is an asset, including SAP and Kubra
* Excellent analytical skills, decision-making ability, negotiations, and problem-solving skills
* Ability to multitask effectively, complete a variety of tasks concurrently, and work under pressure
* Excellent interpersonal skills and ability to function within a team
* Ability to plan and use time effectively
* Flexibility with respect to shifts
**Preferred qualifications:**
* Mass market billing experience is an asset
* Experience in a call center environment preferred
* Bilingualism is an asset
**Diversity and inclusion at arenaflex:**
We're committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting
[email protected].
**How to apply:**
Applications can be submitted via our online recruiting system only. We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check.
**Join our team:**
If you believe you have what it takes to excel in this role, submit your application without delay. We're keen to hear from talented candidates like you.