At arenaflex, we are committed to delivering exceptional health care customer experiences that exceed our patients' and customers' expectations. As a Customer Care Representative I, you will play a vital role in supporting our assigned client group(s) by performing routine complexity health-related customer excellence activities. If you are passionate about delivering exceptional customer service, have a strong focus on accuracy and quality, and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a leading health care company that provides diagnostic information services to patients, physicians, major insurance companies, and hospitals. Our mission is to improve health outcomes and reduce costs by delivering high-quality diagnostic information services. We are committed to serving the needs of our patients and customers first and foremost, and we strive to make a positive impact on the lives of those we serve.
**Job Summary**
As a Customer Care Representative I, you will be responsible for delivering exceptional customer service to our patients and customers through various communication channels, including voice, mail, email, chat, and AI-related inquiries. You will work closely with our client group(s) to provide routine complexity health-related customer excellence activities, including making outbound calls, responding to customer inquiries, and maintaining complete customer/patient confidentiality. This is an exciting opportunity to join a dynamic team that is passionate about delivering exceptional customer experiences.
**Responsibilities**
* Supports assigned client group(s) performing routine complexity health-related customer excellence activities.
* Makes routine outbound, health-related customer calls following set scripts and procedures.
* Maintains complete customer/patient confidentiality for all health, personal, and other customer information.
* Provides professional, respectful, customer excellence, demonstrating caring and empathy when delivering sensitive health information.
* Effectively responds to all customer inquiries received by various digital methods, including telephone, fax, email, and chat, regarding reporting of patient results, inquiries of tests and services, concerns of service failures, and other duties needed to provide superior service.
* Supports all client group(s) based on business needs.
**Qualifications**
* 1-year related customer service excellence experience.
* High School Diploma or Equivalent (Required).
* Prefer good digital skills, including computer (Outlook & Excel), phone systems, chat, automation, and AI.
* Continuous Improvement: Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.
**Preferred Qualifications**
* Health care and laboratory-related experience.
* Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.
**Physical and Mental Requirements**
* Consistent exceptional customer service, accuracy, and quality focus required.
**Knowledge and Competencies**
* Align to arenaflex Culture & How We Work:
+ CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
+ CARE - We show each person they matter.
+ COLLABORATION - We commit teamwork - inside and outside of arenaflex.
+ CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
+ CURIOUSITY - We ask vital questions in search of richer answers.
+ FOUNDATIONAL REQUIREMENTS: Good performance & productivity, good attendance, good conduct, good teamwork.
**Benefits**
arenaflex is proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Some of the benefits offered may include:
* Day 1 Medical, supplemental health, dental, and vision for FT employees who work 30+ hours.
* Best-in-class well-being programs.
* Annual, no-cost health assessment program Blueprint for Wellness.
* healthyMINDS mental health program.
* Vacation and Health/Flex Time.
* 6 Holidays plus 1 "MyDay" off.
* FinFit financial coaching and services.
* 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
* Employee stock purchase plan.
* Life and disability insurance, plus buy-up option.
* Flexible Spending Accounts.
* Annual incentive plans.
* Matching gifts program.
* Education assistance through MyQuest for Education.
* Career advancement opportunities.
* And so much more!
**Work Environment and Culture**
arenaflex is committed to creating a work environment that is inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we strive to provide a work environment that is challenging, rewarding, and fun. Our culture is built on five core values:
* CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.
* CARE - We show each person they matter.
* COLLABORATION - We commit teamwork - inside and outside of arenaflex.
* CONTINUOUS IMPROVEMENT - We challenge ourselves to make each day better than the last.
* CURIOUSITY - We ask vital questions in search of richer answers.
**Compensation and Perks**
arenaflex offers competitive compensation and benefits packages to our employees. Salary offers are based on a wide range of factors, including relevant skills, training, experience, education, and, where applicable, certifications obtained. Successful candidates may be eligible to receive annual performance bonus compensation.
**How to Apply**
If you are passionate about delivering exceptional customer service and have a strong focus on accuracy and quality, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "" link below.