WM, North America's largest comprehensive waste management environmental solutions provider, is seeking a highly skilled and motivated Customer Call Center Representative to join their team in a remote capacity. As a key member of the customer service team, you will play a critical role in delivering exceptional customer experiences, driving sales, and retaining customers.
WM is driven by commitments to put people first and achieve success with integrity. With a strong presence in the waste management industry, WM provides collection, recycling, and disposal services to millions of customers across the US and Canada. As a Customer Call Center Representative, you will be the primary point of contact for customers, handling a high volume of inquiries via phone, email, live chat, and self-service channels. You will be responsible for resolving customer issues, providing education on WM's services, and identifying opportunities to cross-sell and retain customers.
To be successful in this role, you will need:
While not required, the following qualifications are highly desirable:
At WM, we offer a competitive total compensation package, including:
As a remote Customer Call Center Representative, you will work in a dynamic and fast-paced environment, with the flexibility to work from home. WM is committed to creating a positive and inclusive work culture, with a focus on People First, integrity, and sustainability.
WM provides comprehensive training and support to ensure your success in this role. You will be required to attend a 7-week virtual training program, starting on either September 9, 2024, or September 30, 2024.
At WM, we are committed to your growth and development. As a Customer Call Center Representative, you will have opportunities to advance your career, develop new skills, and take on new challenges.
The expected salary range for this position is $15.00 - $20.00 per hour, depending on your relevant experience, education, training, certifications, qualifications, and work location. We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and short-term disability.
WM is a leader in the waste management industry, with a strong commitment to sustainability and customer service. By joining our team, you will be part of a dynamic and growing organization, with opportunities to make a positive impact on the environment and your community.
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application today to join the WM team as a Customer Call Center Representative.
Don't miss this fantastic opportunity to grow your career with WM! Apply now! Apply Now