Experienced Customer Advocate for Data Entry and Provider Servicing – Hybrid Remote Opportunity at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to delivering exceptional service and support in the healthcare and health insurance sector. As a leader in our field, we recognize the importance of having a talented and compassionate team that can provide top-notch assistance to our clients and partners. We are now seeking an experienced and skilled Customer Advocate to join our team, focusing on data entry and provider servicing. This role offers a unique blend of remote and onsite work, providing the flexibility and structure that many professionals desire.

Job Overview

The Customer Advocate position at blithequark is designed for individuals who are passionate about delivering outstanding customer service, have a keen eye for detail, and are proficient in data entry and computer applications. The successful candidate will be responsible for researching and responding to written inquiries in a prompt, accurate, and objective manner. This role requires a strong foundation in computer skills, including navigation in Outlook, general computer proficiency, and the ability to toggle between applications seamlessly.

Work Schedule and Environment

Initially, the selected candidate will work onsite at our blithequark location for a minimum of 8 weeks to complete comprehensive training. Following the training period, the role transitions into a hybrid schedule, where you will work from home for 2 weeks and then spend 1 week in the office. This schedule allows for both the flexibility of remote work and the collaborative benefits of onsite interaction with your team. Our standard working hours are from 8:00 AM to 4:30 PM, Monday through Friday, and we currently do not offer exceptions to this schedule.

Key Responsibilities

• Respond to customer inquiries via written communication in a timely and professional manner, ensuring accuracy and objectivity in all responses.
• Conduct thorough research to address complex customer questions and concerns, utilizing internal resources and databases as needed.
• Perform data entry tasks with high accuracy and efficiency, meeting productivity standards and deadlines.
• Utilize Microsoft Suite applications, including Outlook, for communication, organization, and data management.
• Collaborate with internal teams, such as provider network contracting and credentialing, to ensure seamless service delivery and resolve issues promptly.
• Maintain detailed records and reports as required, ensuring compliance with blithequark's data management policies.

Essential Qualifications

To be considered for the Customer Advocate role at blithequark, you must possess:

• A Bachelor's degree or equivalent experience in a related field.
• At least 3 years of experience in provider network contracting, credentialing, or servicing within a healthcare or health insurance environment.
• Proven experience in data entry and/or typing, with the ability to meet productivity and accuracy standards.
• Strong interpersonal, analytical, organizational, and independent decision-making skills.
• Clear and concise verbal and written communication skills, with the ability to articulate complex information in a simple and understandable manner.
• Proficiency in the Microsoft Suite, including Word, Excel, and Outlook.
• Detail-oriented with excellent time management skills.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• A Bachelor's degree in a relevant field, such as healthcare administration, business, or communications.
• 5 years or more of experience in provider network contracting, credentialing, or servicing, demonstrating a deep understanding of healthcare operations and regulations.
• 6 months or more of data entry experience in an office environment, with a proven track record of accuracy and efficiency.
• Knowledge of medical terminology and anatomy, which can be beneficial in understanding and addressing customer inquiries related to healthcare services.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Advocate, you will have access to comprehensive training programs, both during the initial onsite training period and throughout your tenure with the company. Our professional development initiatives are designed to enhance your skills, knowledge, and career prospects, whether you aim to specialize further in customer service, transition into other roles within the company, or pursue leadership opportunities.

Work Environment and Company Culture

blithequark prides itself on fostering a positive, inclusive work environment that values diversity, equity, and inclusion. Our team is built on the principles of respect, empathy, and collaboration, ensuring that every employee feels supported and empowered to contribute their best work. Whether working remotely or onsite, you will be part of a vibrant community that prioritizes well-being, recognizes achievements, and celebrates successes.

Compensation, Perks, and Benefits

The Customer Advocate role at blithequark offers a competitive compensation package, with a starting pay of $17.50 per hour. Beyond the financial rewards, our benefits package is designed to support your overall well-being and career aspirations, including opportunities for professional growth, a comprehensive health insurance plan, and other perks that contribute to a healthy work-life balance.

Conclusion and Call to Action

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Advocate position at blithequark. This role offers a unique opportunity to join a dynamic team, develop your professional skills, and contribute to the success of our organization. To apply, please visit our career portal and submit your application, including your resume and a cover letter outlining your experience and why you are the ideal candidate for this position. We look forward to welcoming talented and dedicated professionals to our team and working together to achieve excellence in customer service and support.

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