Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark as an Experienced Concierge Customer Service Representative. As a key member of our team, you will play a critical role in providing top-notch support to our customers, navigating complex situations with ease, and driving customer satisfaction to new heights. **About blithequark** At blithequark, we're dedicated to revolutionizing the way we approach customer service. Our team is comprised of passionate individuals who share a common goal: to deliver unparalleled experiences that exceed our customers' expectations. With a focus on innovation, collaboration, and continuous learning, we're shaping the future of customer service and creating a workplace that's both challenging and rewarding. **Job Summary** As an Experienced Concierge Customer Service Representative, you will be responsible for providing exceptional customer service to our members and providers, navigating complex situations with ease, and driving customer satisfaction to new heights. You will be the face of blithequark, representing our brand and values in every interaction. If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join our team and take your career to the next level. **Key Responsibilities** * Respond to telephone and email inquiries received from members and providers within defined service standards * Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers * Assist members with benefits and healthcare questions * Document all calls received in system-based call log * Perform other duties or responsibilities as assigned by management **Requirements and Qualifications** * **Education**: Minimum HS Diploma/GED, 2 years college or higher education preferred * **Experience**: One year Customer Service / Call Center experience in a health care related role, with Medical Intake or Third-Party Administrator (TPA) experience preferred * **Language Skills**: Bilingual English-Spanish a plus * **Skills and Competencies**: + Patience and ability to handle difficult situations tactfully and diplomatically + Strong customer relations, interpersonal skills + Strong appreciation and ability to handle confidential & sensitive information + Proficient with Microsoft applications, strong computer skills and computer navigation + Excellent data entry and typing skills + Knowledge of provider organizations and networks + Knowledge and understanding of CMS Medicare reimbursement rates + Ability to effectively negotiate rate structures + Takes initiative to resolve situations and to accomplish projects actions and tasks + Excellent verbal and written communication skills + Independent judgment in decision making and problem solving + Ability to multi-task & anticipate potential needs/problems + Ability to build relationships with internal and external customers + Medical Terminology + Strong attention to detail + Understanding of Self-Funded health benefits a plus + Claim processing skills a plus + Insurance verification or pre-certification a plus + Provider office/facility billing department or financial area + Strong analytical and research skills **Work Environment and Physical Demands** This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. **Compensation and Benefits** We offer a competitive salary range of $16.00 to $18.00 per hour, depending on experience. In addition to a comprehensive compensation package, we offer a range of benefits, including: * Comprehensive health insurance * 401(k) plan with company match * Paid time off and holidays * Professional development opportunities * Collaborative and dynamic work environment **How to Apply** If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, including disability/veterans. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job