Introduction to blithequark At blithequark, innovation is at the heart of everything we do. We are committed to breaking down barriers that prevent people from accessing their medications, making it easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy. Our mission is to become the world's safest and fastest online pharmacy, and we are looking for a talented and certified pharmacy technician to join our team on this exciting journey. About the Role As a Certified Pharmacy Technician in our Clinical Customer Care team, you will play a vital role in empowering our customers to take their medications correctly and achieve better overall wellness. You will be working in a non-retail facing environment with a casual dress code, and an active, in-state pharmacy technician license is required to be considered for this position. If you are passionate about delivering exceptional customer service, have a strong understanding of pharmacy laws and regulations, and are committed to maintaining confidentiality and working autonomously, we encourage you to apply for this exciting opportunity. Key Responsibilities Maintain an advanced understanding of all blithequark's policies and procedures, as well as our products and services Communicate with providers to obtain new written English-language prescriptions or refill requests and verify that the information is complete and accurate Learn pharmacy laws and regulations nationwide and follow compliance guidance with all company procedures, federal/state laws, rules, and regulations Maintain confidentiality of all customer information while working autonomously and proactively identify areas in need of improvement in a fast-paced environment Collaborate with teammates and other members of the pharmacy team as needed to maintain customer satisfaction Work a flexible schedule, including weekends, and be available to support customers via phone and/or chat Support customers by answering incoming telephone calls, serving them in a timely manner, and ensuring we maximize our relationship with them Triage insurance claim issues with customers, advise them on the status of their prescription or upcoming shipments, and perform account adjustments as necessary Provide technical support to customers navigating our online platform and take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacists and pharmacy staff if clinical advisement is necessary Support Customer Care agents by answering incoming telephone calls and chats, providing guidance and feedback, and acting as a primary point of contact for escalated calls and system or technology/software outages Essential Qualifications Active and unrestricted in-state Board of Pharmacy License (including Pharmacy Technician, Trainee, and Assistant Licenses) High school or equivalent diploma 6+ months of experience working with computer and web-based tools Experience multitasking with phone and computer skills Preferred Qualifications National Pharmacy Technician Certification (PTCB or NHA) 1+ year of phone or customer service experience Excellent communication skills (spoken and written) Demonstrated ability to work as an effective team member Strong organization skills and attention to detail Experience navigating and troubleshooting technical issues 6+ months of experience working in a pharmacy-related role Experience recognizing and identifying patient medications Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Certified Pharmacy Technician, you will have access to ongoing training and education, as well as opportunities to cross-train and develop new skills. Our fast-paced and dynamic environment will challenge you to think creatively and develop innovative solutions to complex problems. If you are passionate about delivering exceptional customer service and are committed to ongoing learning and growth, we encourage you to apply for this exciting opportunity. Work Environment and Company Culture At blithequark, we pride ourselves on our inclusive and supportive company culture. Our team is passionate about delivering exceptional customer service and is committed to maintaining confidentiality and working autonomously. We believe in empowering our employees to take ownership of their work and to identify areas for improvement. Our casual dress code and non-retail facing environment make for a comfortable and relaxed work atmosphere. If you are looking for a company that values its employees and is committed to making a positive impact on the lives of our customers, we encourage you to apply for this exciting opportunity. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, as well as a range of perks and benefits to support the health and well-being of our employees. These may include medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of employee discounts and perks, as well as opportunities for professional growth and development. If you are looking for a company that values its employees and is committed to supporting their health and well-being, we encourage you to apply for this exciting opportunity. Conclusion If you are a certified pharmacy technician who is passionate about delivering exceptional customer service, has a strong understanding of pharmacy laws and regulations, and is committed to maintaining confidentiality and working autonomously, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to making a positive impact on the lives of our customers, and we believe that our employees are the key to our success. Join our team today and be a part of our mission to become the world's safest and fastest online pharmacy. Apply for this job