Experienced Call Center Representative for Data Entry and Customer Service – Full-Time Remote Opportunity with arenaflex at $25-$35/Hour

Introduction to arenaflex

arenaflex is a leading integrated healthcare, pharmacy, and retail company with a rich legacy of caring for communities. With a strong presence across the United States, Puerto Rico, and the U.S. Virgin Islands, arenaflex operates almost 9,000 retail stores, serving nearly 10 million customers daily. Our mission is to create more joyful lives through better health, and we are committed to providing an extensive range of pharmacy and healthcare services that drive equitable access to care, especially for medically underserved populations.

Job Overview

We are seeking an experienced Call Center Representative to join our team at arenaflex. As a Call Center Representative, you will be responsible for performing information section and patient enrollment, answering high-volume customer requests, and utilizing pharmacy systems to retrieve patient and medication data. This is a full-time remote opportunity, offering a competitive salary of $25-$35 per hour. If you have excellent communication skills, basic computer abilities, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Utilize arenaflex's solution information section strategies and rules to process new patient enrollment by entering data into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing medication data and interpret clinical abbreviations (SIG codes).
• Resolve all data entry-related exceptions.
• Handle communication to patients (inbound calls, visits, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making adjustments, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to acquire information, obtain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down a computer, use a mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills, including opening a browser, typing in URLs, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and completing forms online.
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least 1 year of pharmacy technician experience in a retail or call center environment.
• At least 1.5 years as a pharmacy technician with a certificate/registration by the state as granted by the State Board for Pharmacy or a nationally recognized certification agency.
• Experience providing customer service to internal and external clients, including meeting quality standards for services and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Call Center Representative, you will have access to ongoing training and development opportunities, including certification programs and professional development courses. Our goal is to help you build a successful and fulfilling career, and we are dedicated to providing the support and resources you need to achieve your goals.

Work Environment and Company Culture

arenaflex is an Equal Opportunity Employer, including disability/veterans. We are proud to offer a diverse and inclusive work environment that values the unique perspectives and contributions of all employees. Our company culture is built on a foundation of respect, empathy, and compassion, and we are committed to creating a positive and supportive work environment that allows our employees to thrive.

Compensation, Perks, and Benefits

As a Call Center Representative at arenaflex, you can expect a competitive salary of $25-$35 per hour, as well as a comprehensive benefits package that includes medical, dental, and vision coverage, 401(k) matching, and paid time off. We also offer a range of perks and discounts, including employee discounts on products and services, flexible scheduling, and opportunities for professional development and advancement.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Call Center Representative, you will play a critical role in providing support to our customers and patients, and we are committed to providing the training, resources, and support you need to succeed in this role. Don't miss out on this opportunity to build a rewarding and challenging career with a leading healthcare, pharmacy, and retail company – apply today to join our team at arenaflex!

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