**Job Summary:**
Join arenaflex, a world-renowned leader in the travel and hospitality industry, as a Business Support Manager in Terminal Activities. This exciting role offers a unique opportunity to work with a talented team, drive business growth, and deliver exceptional customer experiences. As a Business Support Manager, you will play a critical role in ensuring the smooth operation of Terminal Activities, collaborating with internal and external stakeholders, and driving process improvements to enhance the overall visitor experience.
**About arenaflex:**
arenaflex is a global leader in the travel and hospitality industry, renowned for its exceptional customer experiences and innovative approach to business. With a rich history of innovation and a commitment to excellence, arenaflex has established itself as a trusted partner for travelers and businesses alike. Our team of dedicated professionals is passionate about delivering exceptional experiences and driving business growth.
**Job Responsibilities:**
As a Business Support Manager in Terminal Activities, you will be responsible for:
* Participating in the development, implementation, and maintenance of the embarkation framework, including issues, upgrades, and communication strategies for Terminal Activities and core partners.
* Ensuring the consistent improvement of operational processes to enhance Disney Journey Line services both internally and externally.
* Driving new initiatives and projects to guarantee an optimal and precise completion of tasks.
* Maintaining and updating databases, such as Port Appearance Times, Daily Action Reports, and Quality Confirmation Reviews, as well as reporting information for monthly summaries and on-demand requests.
* Supporting the Terminal Support Manager with the Moderate process and citizenship questions and Cast Part advancement.
* Supporting agenda planning documentation for citizenship requirements.
* Playing a vital role in creating content, teaching, and adjusting crowds regarding business mix program development and execution plans for the overall Disney Journey Line activity.
* Recognizing issues and resolving problems connected with projects, content, and estimation to enhance project achievement.
* Maintaining Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Scheduling, seating, and recording office meetings.
* Leading communication with partner regions, both internal and external, with any feedback as well as any functional updates or changes.
* Attending and supporting Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally supporting the Outport group by assisting with terminal/area launch tasks.
* Leading Quality Confirmation Reviews and scheduling Reviews for terminal activities.
* Collaborating with other divisions within Disney Voyage Line to ensure a consistent Visitor experience.
* Acting as a contact between Disney Journey Line and all external vendor tasks.
* Maintaining a positive working relationship with external merchants participating in the daily port activity, including but not limited to Custom and Border Insurance Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, and all Disney Voyage Line teams.
**Essential Capabilities:**
* Knowledge of voyage products, the journey business, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a journey terminal wharf activity, including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation
* Demonstrated solid knowledge of the Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
* Ability to manage multiple priorities in a fast-paced environment
* Shown solid Visitor service skills
* Shown solid verbal and written communication skills
* Demonstrated solid logical, analytical, and critical thinking skills
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays
* Should have a valid ID, as this position may require international travel
* Ability to travel frequently to support terminal activity areas
* Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Preferred Capabilities:**
* Have over three years of voyage line dock activities or similar experience
* Disney Voyage Line Manager and Base information, strategy, methods
* Microsoft PowerApps/Power Automate
* Shown knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy in regards to areas Disney Voyage Line sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand
**What We Offer:**
* Competitive salary of $26/hour
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Comprehensive benefits package
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Opportunities for travel and international experience
**How to Apply:**
If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website. We look forward to hearing from you!