At arenaflex, we're not just a global digital business services company – we're a force for good, driven by our passion for delivering exceptional customer experiences. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, we're committed to making a meaningful and sustainable impact on our communities, clients, and the environment. As a Bilingual Spanish/English Customer Expert at arenaflex, you'll be at the forefront of our customer service operations, working remotely to provide top-notch support to our clients' customers. You'll be the eyes and ears of our team, fielding customer inquiries, and finding innovative ways to respond to their questions, issues, and concerns. If you're a fearless and customer-centric individual with a passion for delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a global digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With a strong focus on innovation, customer experience, and community engagement, we're committed to making a positive impact on the world. **Benefits of Working with arenaflex** As a valued member of our team, you'll enjoy a range of benefits that will support your personal and professional growth. These include: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to relax and recharge * Employee wellness and engagement programs to support your physical and mental well-being * Opportunities for career growth and advancement in a dynamic and fast-paced environment **Teleperformance and You** At arenaflex, we believe that our people are our greatest asset. We're committed to creating a collaborative and engaging work environment that inspires our team members to deliver their best. As a Bilingual Spanish/English Customer Expert, you'll have the chance to interact with people from all walks of life, and no two days will be the same. You'll work closely with our team to resolve customer inquiries, and find innovative ways to respond to their questions, issues, and concerns. **Did You Know?** Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping our team members achieve their career goals and aspirations. **Responsibilities** As a Bilingual Spanish/English Customer Expert, your responsibilities will include: * Fielding customer inquiries via phone, email, chat, and social media * Finding innovative ways to respond to customer questions, issues, and concerns * Calmly attempting to resolve and de-escalate any issues * Escalating interactions when necessary and appropriate * Responding to requests for assistance and/or possible processing payments * Tracking all call-related information for auditing and reporting purposes * Providing feedback on call issues * Meeting sales objectives as defined **Qualifications** We're looking for fearless and customer-centric individuals who are inspired to deliver exceptional service. To be considered for this role, you'll need: * Bilingual Spanish/English language skills * A minimum of 6 months customer service experience * Over 18 years of age * Ability to type 25 wpm * High School Graduate or GED * Comfort with desktop computer systems * Proven oral and written communication skills * 6 months Call Center experience, preferred * Logical problem-solving skills * Availability to work various shifts * Ability to use Windows operating systems * Organization and work prioritization skills * 6 months sales experience minimum * Ability to work independently * Ability to work in a constantly changing and fast-paced environment * Ability to stay composed and objective * Strong listening skills * Superior negotiating skills **Work from Home Requirements** To work from home as a Bilingual Spanish/English Customer Expert, you'll need: * A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and a minimum subscribed upload rate of 3.0 Mbps * An ISP with no packet loss and ping under 50ms * Proof of internet speed required * A clean and quiet workspace **Employment Type** This is a full-time employment opportunity with arenaflex. **How to Apply** If you're a motivated and customer-centric individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of Bilingual Spanish/English Customer Experts and take the first step towards a rewarding and challenging career with arenaflex. Apply Job! Apply for this job