Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark, a leading tech company dedicated to empowering entrepreneurs and small business owners worldwide. At blithequark, we're not just building a business – we're creating a community that values innovation, creativity, and inclusivity. Our mission is to make people feel great about themselves, and we're looking for talented individuals like you to help us achieve this vision. As a Customer Service Representative in our US market, you'll play a vital role in supporting our business clients, addressing their inquiries, and ensuring a seamless experience with our platform. If you're passionate about delivering top-notch service, have a knack for problem-solving, and are fluent in English and Spanish, we want to hear from you. **About blithequark** blithequark is a rapidly growing tech company that's changing the way entrepreneurs and small business owners succeed. Our platform empowers them to manage their time, clients, and finances more efficiently, allowing them to focus on what matters most – growing their business and making a difference in their communities. As a member of our team, you'll be part of a global network of over 1000+ passionate individuals who share our vision of making a positive impact. We're a scale-up company that thrives in ambiguity, and we're looking for people who love bringing order to chaos, inventively solving problems, and prioritizing their own path within uncertainty. **Responsibilities** As a Customer Service Representative in our US market, your responsibilities will include: * Providing assistance and responding to inquiries from US-based business customers through phone (inbound and outbound), offering technical support and education for our app, and replying to email inquiries. * Handling customer interactions to resolve issues on the first contact, managing inquiries and data through internal systems, and maintaining accurate records of all interactions and concerns via CRM. * Effectively multi-tasking and managing a large volume of calls. * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Reporting issues to the technical support team and providing timely feedback to the company through designated channels regarding service, bug, or provider concerns. * Continuously improving your understanding of our app and enhancing your customer service skills. * Working respectfully with peers, other teams, and departments while maintaining a positive, empathetic, and professional attitude at all times. **Requirements** To succeed in this role, you'll need to demonstrate: * Fluency in English and Spanish * At least 2+ years of customer service and/or technical support experience, preferably with technology/SaaS companies * Strong knowledge of Windows, iOS, Android, web browsers, and GSuite * Excellent interpersonal skills with a customer-focused mindset * Ability to combine technical "know how" with exceptional soft skills, including strong empathy, patience, communication, and listening skills * Ability to adapt quickly and handle challenging situations as they arise * Comfortable working under time pressure * Willingness to collaborate with an international team and adapt to different cultural norms **Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Comprehensive health, dental, and vision coverage * Secure your future with our 401K match program * Generous parental leave policy to support your family – 12 weeks paid after 12 months with blithequark * 20 Days (PTO) Paid Time Off * Flexible work arrangements, including full-time remote work * Eligibility for monthly performance bonuses * Pet insurance to help take care of your furry friends **Work Environment and Company Culture** At blithequark, we're committed to creating an inclusive environment that values diversity, creativity, and innovation. Our team is passionate about making a positive impact, and we're looking for like-minded individuals who share our vision. We believe in empowering our employees to grow and develop their skills, and we offer a range of learning opportunities to support your career growth. **How to Apply** If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and are fluent in English and Spanish, we want to hear from you. Please submit your application and CV in English to ensure it's successfully reviewed. We can't wait to hear from you! Apply for this job