Introduction to Blithequark At blithequark, we pride ourselves on being a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. As a remote Customer Service Representative, you will join an organically diverse team from over 70 countries where all members contribute and support each other's success and well-being, proudly united as "game-changers." A New Career Powered by You Are you looking for a "work from home" career change with a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative position at blithequark is just the right place for you! We are dedicated to helping you reimagine an all-new career journey and develop "friends for life" at the same time. Key Responsibilities Provide inbound customer support using a call flow guide in the customer's preferred language (French or English) Help customers resolve basic technical issues Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables Offer additional products and/or services Deliver expert customer experiences with a smile Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. To be successful in this role, you should have: The ability to speak fluent French and English 1 year of customer service experience A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing High Speed internet (no wireless/hotspots or satellite) and a smartphone Essential Skills and Competencies To excel in this role, you should possess: Excellent communication and interpersonal skills Strong problem-solving and analytical skills Ability to work in a fast-paced environment and adapt to changing situations Strong attention to detail and ability to maintain accuracy Ability to work independently and as part of a team Career Growth and Personal Development We are committed to providing you with all the training, technologies, and continuing support you need to succeed. At blithequark, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! We offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What's in it for You In this role, you'll also be provided with: The on-target earnings range is $16- $25 per hour, which includes a base salary and incentives that align with individual and company performance Paid training and performance-based incentives Lucrative employee referral bonus opportunities Registered Retirement Savings Plan; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Work Environment and Company Culture At blithequark, we believe in creating a workplace that is free from unlawful discrimination and harassment. We are committed to providing a workplace where all employees, applicants, or other covered persons can work together in an environment that is respectful and inclusive. We celebrate our differences and believe that our diversity is one of our greatest strengths. Conclusion If you're looking for a new career challenge and want to join a company that values its employees and provides opportunities for growth and development, then we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." Don't miss out on this opportunity to reimagine the best version of yourself and join our team of talented and passionate individuals who are dedicated to providing exceptional customer experiences. Location: This is a full remote job, available from the United States, United Kingdom, France, Canada, and Iowa (USA). Language Requirements: Bilingual (French and English) Time Type: Full time Apply for this job