At arenaflex, we pride ourselves on being a leader in the human services field, developing innovative solutions for complex operations. As a family-owned and operated business, we consider our employees and clients part of an extended family, fostering a culture of teamwork, dedication, empowerment, and work-life balance. We're a multi-state operation with over 650 employees, and we're committed to providing an optimal atmosphere for career growth and achievement.
**Job Summary:**
We're seeking an experienced Bilingual Customer Service Representative to join our team in a remote work-from-home environment. As a key member of our customer service team, you'll be responsible for receiving calls from child support client stakeholders, categorizing calls, and recording any abusive or extraordinary calls. If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply.
**About arenaflex:**
arenaflex is a highly regarded technology producer in the human services field, dedicated to developing state-of-the-art solutions for complex operations. With a strong emphasis on work-life balance, we offer a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.
**Key Responsibilities:**
* Receive calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations
* Categorize all calls received in one of the categories provided
* Record any abusive and/or extraordinary calls
* Maintain a general understanding of policies and procedures
* Possess strong oral and written communication skills
* Knowledgeable in modern office practices, procedures, and equipment
* Exhibit excellent interpersonal skills using tact, patience, and courtesy
**Requirements:**
* High School Diploma or equivalent required
* At least one year prior experience in an area of service delivery, customer service, call center technology, or related field
* Must be proficient in data entry skills, including keyboard, mouse, and 10-key pad
* Must be able to type a minimum of 35 WPM (a typing test will be administered during the interview process)
* Basic knowledge of Microsoft Office
* Fluent in English and Spanish is a must
**Virtual Work Requirements:**
* Quiet and distraction-free place in your home to work at a desk/table
* Reliable, high-speed internet connection with at least 50 mbps download speed (cable or fiber) (NO dial-up, satellite, pre-paid internet, or cellular hotspots)
* Smartphone with Android OS or iPhone for user authentication
**Training and Support:**
* Self-directed training, allowing you to read materials and complete training modules at your own pace
* Periodic meetings with your Supervisor to discuss progress, address questions, and receive guidance
**Compensation and Benefits:**
* Competitive hourly rate of $14.50
* Full-time day shifts only (between 10am CST and 10pm CST), including at least one weekend day
* Comprehensive benefits package, including medical, dental, vision, and 401(k)
* Paid Time Off (PTO) accrual on your first day
* Health Club Reimbursements
* Career Growth Opportunities
* Exciting, fun, and supportive virtual work environment
* Coworkers who feel like family; we celebrate you!
**Perks:**
* Work from Home!
* 3-week virtual paid training
* Set schedule
* Medical, dental, vision after 30 days of enrollment for all Full-time employees
* 401(k)
* Paid Time Off (PTO) accrual on your first day!
* Health Club Reimbursements
* Career Growth Opportunities
* Wear Your PJs, Fuzzy Socks, Slippers, or Flip Flops To Work
* Exciting, Fun, and Supportive Virtual Work Environment
* Coworkers Who Feel Like Family; We Celebrate You!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and a drug-free workplace. We welcome veterans and their spouses.
**How to Apply:**
If you're a motivated and customer-focused individual with excellent communication skills, we encourage you to apply. Please visit our website to submit your application.