**Job Summary:** Join arenaflex, a leading logistics and transportation company, as an Experienced Bilingual Customer Service Representative – Ground Services. As a key member of our customer support team, you will play a vital role in addressing inbound client requests, handling charge card payments, and providing exceptional customer service to our clients. If you possess excellent communication skills, a strong work ethic, and a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. **About arenaflex:** arenaflex is a global leader in the logistics and transportation industry, providing innovative solutions to our customers worldwide. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and support to our clients. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team. **Job Responsibilities:** As an Experienced Bilingual Customer Service Representative – Ground Services, you will be responsible for: * Noting CALLS FROM CANADA/US: Answering incoming calls from Canadian and U.S. clients regarding their FTNC-FXG freedom receipt and directing them to the suitable FTNC division or FedEx OPCO for resolution. * Investigating questions in regards to FTNC clearances for FXG brings into Canada, and answering clients with a goal. * PROCESS Mastercard Installments: Processing Mastercard payments from clients, ensuring that Visa payment is approved and not declined. * Logging installment accurately against the receipt in FTNC accounting system. * Liaising with clients directly in the event of installment handling issues, such as wrong charge card number, mistaken expiry date, or declined installment. * Examining and answering clients on any issues connected with credit installment got and liaising with FTN Record Receivable Office to determine issues. * Helping the charging division in planning of credit notes for FTNC solicitations in question goal. **Inside Client Service:** * Upholding FedEx Express Client support Agents on questions connected with - FXG shipments in customs leeway delay or FTNC freedom receipt that client has gotten in mail. * Sorting and relating Low Worth Shipment (LVS) Archive for the purpose of mailing. * Answering questions from other OPCOs. * Planning FTNC solicitations to ship off clients, as required. * Performing other duties as alloted by the Manager. **Requirements:** * Bachelor's Degree * Excellent communication skills in both French and English * Strong customer service skills, with the ability to connect with a large number of clients and representatives * Working knowledge of MS Office, Standpoint, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners) * Secondary School Certificate required **What We Offer:** * Competitive salary of $25/hour * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Recognition and rewards for outstanding performance **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted. **About arenaflex:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you require accommodation during the application or interview process, please let us know. **Join arenaflex Today:** Don't miss this opportunity to join a dynamic and growing company that is passionate about delivering exceptional customer experiences. Apply now to become a part of our team and start your career with arenaflex. ```html Experienced Bilingual Customer Service Representative – Ground Services at arenaflex Join arenaflex, a leading logistics and transportation company, as an Experienced Bilingual Customer Service Representative – Ground Services. As a key member of our customer support team, you will play a vital role in addressing inbound client requests, handling charge card payments, and providing exceptional customer service to our clients. About arenaflex: arenaflex is a global leader in the logistics and transportation industry, providing innovative solutions to our customers worldwide. With a strong commitment to customer satisfaction, we strive to deliver exceptional service and support to our clients. Our team of dedicated professionals is passionate about making a difference in the lives of our customers, and we are seeking like-minded individuals to join our team. Job Responsibilities: Noting CALLS FROM CANADA/US: Answering incoming calls from Canadian and U.S. clients regarding their FTNC-FXG freedom receipt and directing them to the suitable FTNC division or FedEx OPCO for resolution. Investigating questions in regards to FTNC clearances for FXG brings into Canada, and answering clients with a goal. PROCESS Mastercard Installments: Processing Mastercard payments from clients, ensuring that Visa payment is approved and not declined. Logging installment accurately against the receipt in FTNC accounting system. Liaising with clients directly in the event of installment handling issues, such as wrong charge card number, mistaken expiry date, or declined installment. Examining and answering clients on any issues connected with credit installment got and liaising with FTN Record Receivable Office to determine issues. Helping the charging division in planning of credit notes for FTNC solicitations in question goal. Inside Client Service: Upholding FedEx Express Client support Agents on questions connected with - FXG shipments in customs leeway delay or FTNC freedom receipt that client has gotten in mail. Sorting and relating Low Worth Shipment (LVS) Archive for the purpose of mailing. Answering questions from other OPCOs. Planning FTNC solicitations to ship off clients, as required. Performing other duties as alloted by the Manager. Requirements: Bachelor's Degree Excellent communication skills in both French and English Strong customer service skills, with the ability to connect with a large number of clients and representatives Working knowledge of MS Office, Standpoint, IBM AS 400 Centralized computer application framework, and office equipment (fax machine/scanners/printers/scanners) Secondary School Certificate required What We Offer: Competitive salary of $25/hour Opportunities for career growth and professional development Collaborative and dynamic work environment Comprehensive benefits package, including health insurance, retirement plan, and paid time off Recognition and rewards for outstanding performance How to Apply: If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted. About arenaflex: arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees. If you require accommodation during the application or interview process, please let us know. Join arenaflex Today: Don't miss this opportunity to join a dynamic and growing company that is passionate about delivering exceptional customer experiences. Apply now to become a part of our team and start your career with arenaflex. ``` Apply for this job