Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's dynamic Business Development Center (BDC) Sales Team as an Automotive Customer Service Representative. In this pivotal role, you'll play a crucial part in connecting customers with their dream vehicles, fostering a culture of excellence, and driving business growth. **About blithequark** blithequark is a leading automotive dealership in the Bronx, renowned for its commitment to customer satisfaction and community involvement. As a trusted fixture in the neighborhood, we pride ourselves on providing an exceptional shopping experience that sets us apart from the rest. Our team is dedicated to fostering a growth-driven culture that supports personal and professional development, empowering our employees to reach their full potential. **Why Join blithequark's BDC Sales Team?** • **Big Opportunity**: As a key player in the Bronx community, we offer a unique chance to make a lasting impact and grow your career in a dynamic, customer-centric environment. • **Growth-Driven Culture**: Our supportive team environment is designed to help you succeed, with opportunities for professional development, mentorship, and career advancement. • **Competitive Pay & Perks**: Enjoy a strong base salary, performance-based bonuses, and access to benefits like health coverage, paid time off, and dealership discounts. • **Supportive Team Environment**: Collaborate with seasoned professionals who share your passion for customer service and are dedicated to helping you achieve your goals. **Responsibilities – Automotive Customer Service Representative** As a key member of our BDC Sales Team, you'll be responsible for: • **Responding to Phone and Internet Inquiries**: Promptly and professionally respond to customer inquiries, whether via phone or internet, to provide exceptional service and set the tone for our showroom. • **Scheduling Appointments**: Collaborate with the sales team to schedule appointments that lead to showroom visits and sales opportunities, ensuring a seamless customer experience. • **Collaborating with the Sales Team**: Work closely with our sales team to ensure smooth hand-offs and follow-through, ensuring that every customer receives the best possible service. • **Tracking Communications and Updates**: Utilize CRM tools to track communications and updates, ensuring that every customer interaction is documented and followed up on. • **Meeting and Exceeding Goals**: Meet and exceed daily and weekly call and appointment goals, driving business growth and customer satisfaction. **Qualifications – Automotive Customer Service Representative** To succeed in this role, you'll need: • **Prior Experience in BDC, Call Center, or Customer-Facing Roles**: A proven track record of delivering exceptional customer service in a fast-paced environment. • **Excellent Phone Etiquette and Written Communication Skills**: The ability to communicate effectively and professionally, both verbally and in writing. • **Reliable, Organized, and Goal-Oriented**: A strong work ethic, with a focus on meeting and exceeding goals. • **Bilingual in English and Spanish**: A plus, but not required. • **Automotive Industry Knowledge**: A bonus, but not required. • **Authorization to Work in the U.S.**: Must be authorized to work in the U.S. without sponsorship and be a current resident. • **Pre-Employment Testing**: Must pass pre-employment testing, including background checks, MVR, and drug screening. **We're an Equal Opportunity Employer** At blithequark, we're committed to creating a diverse and inclusive work environment that welcomes applicants from all backgrounds. We're an equal opportunity employer, and all qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation, or other protected status. **Ready to Drive Your Career Forward?** If you're a motivated, customer-centric professional with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join our dynamic BDC Sales Team at blithequark and discover what sets us apart from the rest. Apply today and take the first step towards a rewarding career in the automotive industry. **How to Apply** To apply for this role, please upload your resume and complete our online assessment. This will grant you priority consideration for this exciting opportunity. We look forward to welcoming you to our team! Apply for this job