About arenaflex – Shaping the Future of Supply Chain Excellence
arenaflex is a leading provider of innovative staffing solutions, partnering with manufacturers, distributors, and logistics firms across the United States. Our mission is to empower businesses with talent that drives operational efficiency, reduces costs, and elevates customer satisfaction. With a strong presence in the heart of Texas, arenaflex understands the unique challenges of the regional supply‑chain ecosystem and is committed to delivering a workforce that is both skilled and adaptable. Joining arenaflex means becoming part of a collaborative network that values continuous learning, proactive problem‑solving, and an unwavering dedication to service excellence.
Position Overview
The Supply Chain Customer Service Representative role is a pivotal link between our clients’ production floors, vendors, and end‑customers. Working in a dynamic, fast‑paced environment in Graham, TX, you will leverage our state‑of‑the‑art Enterprise Resource Planning (ERP) platform to manage purchase orders, monitor inventory, support production scheduling, and provide exceptional service to customers via phone, email, and in‑person interactions. This full‑time position follows a regular Monday‑through‑Friday schedule (7:00 AM – 4:00 PM) and offers a competitive hourly wage ranging from $15 to $20, commensurate with experience.
Key Responsibilities
Supply Chain Management
- Utilize the ERP system to create, edit, and track purchase orders for raw materials, components, and consumables.
- Monitor real‑time inventory levels, generate replenishment alerts, and ensure stock availability aligns with production forecasts.
- Coordinate daily with vendors and freight providers to confirm shipment dates, resolve discrepancies, and mitigate potential delays.
- Process receiving transactions, conduct quality checks, and update ERP records to reflect accurate on‑hand quantities.
- Maintain meticulous documentation of all purchasing, receiving, and inventory activities for audit compliance.
Customer Service Excellence
- Enter customer orders into the ERP system with precision, ensuring correct item codes, quantities, and delivery specifications.
- Respond promptly to inquiries regarding order status, product availability, shipping timelines, and pricing.
- Provide courteous, solution‑focused assistance via telephone, email, and face‑to‑face interactions.
- Investigate and resolve complaints, partnering with internal teams to deliver timely resolutions.
- Keep customer master data current, supporting accurate invoicing and communication.
Production Support & Job Card Management
- Generate production orders directly from customer demand or inventory-driven requirements.
- Create, issue, and monitor job cards, tracking progress against scheduled milestones.
- Collaborate closely with production supervisors, machine operators, and quality personnel to ensure seamless workflow.
- Update the ERP system with real‑time production data, including labor hours, material consumption, and output quantities.
- Identify bottlenecks and recommend process improvements to enhance throughput and reduce lead times.
ERP System Mastery
- Achieve proficiency in arenaflex’s ERP platform, mastering modules for purchasing, inventory, order entry, and reporting.
- Document and report any system anomalies or user‑interface issues to the ERP Coordinator for timely resolution.
- Participate in ongoing training sessions, system upgrades, and best‑practice workshops to stay ahead of technology advancements.
Essential Qualifications
- Education: Associate degree required; bachelor’s degree in supply chain, business administration, or a related field preferred.
- Experience: 1‑4 years of hands‑on experience in supply chain operations, customer service, or a comparable role.
- Technical Skills: Demonstrated experience with an ERP system (e.g., SAP, Oracle, Microsoft Dynamics) and strong proficiency in Microsoft Office Suite, especially Excel.
- Communication: Excellent verbal and written communication abilities, with a talent for translating technical information into clear, customer‑friendly language.
- Problem‑Solving: Proven track record as a proactive problem‑solver who can identify root causes and implement effective solutions quickly.
- Organizational Aptitude: Strong time‑management and multitasking skills, with the capacity to prioritize competing demands while maintaining accuracy.
Preferred Attributes
- Prior experience in a manufacturing or distribution environment.
- Familiarity with lean manufacturing principles or Six Sigma basics.
- Certification such as APICS CPIM, CSCP, or a comparable supply‑chain credential.
- Ability to work flexible hours during peak seasons or to support special projects.
- Demonstrated commitment to continuous learning and professional development.
Core Skills & Competencies
- Attention to Detail: High level of accuracy in data entry, order processing, and inventory tracking.
- Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting client relationships.
- Team Collaboration: Ability to work independently and as a valued member of cross‑functional teams.
- Adaptability: Quick learner who embraces new technologies, processes, and evolving business priorities.
- Analytical Thinking: Comfortable interpreting reports, dashboards, and KPIs to drive informed decisions.
Career Growth & Learning Opportunities at arenaflex
arenaflex is dedicated to the professional advancement of its employees. In this role, you will have access to:
- Structured onboarding programs that pair you with a seasoned mentor.
- Ongoing ERP training modules, certifications, and workshops.
- Opportunities to cross‑train in related functions such as logistics, demand planning, and supplier quality.
- Clear pathways to senior positions like Supply Chain Analyst, Procurement Specialist, or Customer Service Team Lead.
- Tuition reimbursement for relevant coursework and industry certifications.
Work Environment & Culture
Our Graham, TX office is a collaborative, clean, and technology‑enabled workspace designed to support focus and teamwork. arenaflex fosters a culture of inclusivity, respect, and empowerment where every voice is heard. We celebrate achievements through regular recognition programs and encourage a healthy work‑life balance with flexible scheduling, paid time off, and occasional team‑building events.
Compensation, Benefits & Perks
In addition to an hourly rate of $15‑$20 based on experience, you will be eligible for a comprehensive benefits package that may include:
- Medical, dental, and vision insurance options.
- Retirement savings plan with employer matching contributions.
- Paid holidays, vacation, and sick leave.
- Employee assistance program (EAP) for personal and professional support.
- Performance‑based incentive and recognition awards.
- Access to on‑site parking and convenient public‑transport links.
How to Apply
If you are ready to bring your supply‑chain expertise and customer‑service passion to arenaflex, we invite you to submit your application today. Please register at www.arenaflex.com/apply. After registering, visit our local office at 4020 Call Field Rd, Graham, TX, between 9:00 AM and 4:00 PM for a brief prescreen interview.
Equal Opportunity & Accessibility
arenaflex is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. If you require a reasonable accommodation during the application or interview process, please contact us at
[email protected].
Join arenaflex Today!
Take the next step in a rewarding career where you can make a tangible impact on the efficiency of supply chains and the satisfaction of customers. At arenaflex, your talent is recognized, your growth is supported, and your contributions matter. Apply now and become part of a team that’s redefining the future of supply‑chain excellence.