WM is North America’s largest comprehensive waste management environmental solutions provider. The Dispatcher/Router Combo role involves communicating with Waste Management drivers to assist with problem resolution, handling incoming service orders, and optimizing routes for efficiency and customer satisfaction.
Responsibilities
- Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction
- Works with sites and the service department to optimize routes based on needs of the customer
- Determines the daily level of driver staffing to provide best mix of responsiveness and productivity
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion
- Handles fields incoming calls and e-mails from customer service and sales department; manages requests for all pick-up or delivery on any container movement within the Market area
- Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service
- Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
- Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking driver movement in the field
Skills
- Education: High School Diploma or G.E.D (accredited)
- Experience: Six (6) months of relevant work experience in a team setting, with the ability to communicate to several areas effectively
- Multi-tasking in a fast-paced work environment with excellent organizational skills
- Computer skills with ability to handle multiple programs and systems and do basic connections and troubleshooting
- Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices
- Must have the desire and ability to learn Waste Management proprietary software applications
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-Term Disability
- Stock Purchase Plan
- Company match on 401K
- Paid Vacation
- Holidays
- Personal Days
Company Overview
WM India, established in 2013, is the Global Capability Center of WM—North America’s leading environmental services company. It was founded in undefined, and is headquartered in Gurgaon, Haryana, IN, with a workforce of 1001-5000 employees. Its website is https://www.wm.com/us/en/inside-wm/who-we-are/wm-india.
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