Director of Contract Operations

Job Description: • Own the full contract lifecycle from pre-sale review through execution, renewal, amendment, and termination, supervising a team of Contracts Specialists • Develop and maintain standardized contract templates, pricing schedules, and legal playbooks • Ensure accuracy and consistency across MSAs, order forms, SOWs, amendments, and renewals • Oversee contract execution processes, including signature workflows and record retention • Manage contracts across federal, state, local and private-sector government customers • Ensure compliance with public sector procurement requirements (e.g., cooperative purchasing, sole source, competitive bids) • Oversee contract compliance with applicable regulations • Partner with Legal to manage risk, liability, data privacy, security, and indemnification terms • Serve as a strategic partner to Sales and Revenue Operations to support deal velocity and predictability • Review and approve non-standard contract terms, pricing exceptions, and discounting requests • Support enterprise and complex deals, including multi-year agreements and large deployments • Provide guidance to Sales on contracting requirements and deal structuring • Partner with Customer Success and Finance to manage renewals, billing, amendments, and upsells • Ensure contract data accuracy to support billing, revenue recognition, and forecasting • Reduce friction and cycle time for renewals and expansions • Own and optimize contract operations processes, policies, and documentation • Lead implementation and ongoing management of contract lifecycle management (CLM) tools • Establish KPIs related to contract cycle time, deal risk, renewal efficiency, and compliance • Scale contract operations to support company growth • Lead and develop a contracts or deal desk team (as applicable) • Serve as a key liaison between Sales, Legal, Finance, Security, and Customer Success • Educate internal stakeholders on contracting best practices and compliance requirements Requirements: • 8–12+ years of experience in contract operations, deal desk, legal operations, or revenue operations • Deep understanding and experience in public sector contracting and procurement processes • Proven experience supporting complex, enterprise-level deals • Strong operational mindset with excellent attention to detail • Ability to balance risk management with business enablement • Experience with federal contracting and procurement vehicles • Familiarity with FAR/DFARS or state procurement frameworks • Experience implementing or managing CLM systems (e.g., Ironclad, Icertis, DocuSign CLM) • Prior people management experience • Background working closely with legal counsel Benefits: • medical, dental, and vision coverage • FSA/HSA • 401(k) • flexible PTO • fully remote workplace • technology stipend • opportunities for advancement Apply Now Apply Now