Join the Customer Strategic Insights team at arenaflex, a pioneering organization in the Foodservice and On-Premise (FSOP) industry, as we embark on an exciting journey to drive marketplace growth through best-in-class insights, strategy, and storytelling. As a Director, you will play a pivotal role in leading category management and guest insights projects, working closely with the Growth, Customer Marketing, and Sales organizations to maximize opportunities for our customers, categories, and arenaflex.
**About arenaflex**
arenaflex is a global leader in the beverage industry, with a rich history of innovation and a commitment to refreshing the world and making a difference. Our iconic brand has been a household name for over 130 years, and we continue to thrive through our dedication to customer satisfaction, employee engagement, and community involvement. As a member of our team, you will have the opportunity to work with world-class leaders, be part of a creative culture that supports taking risks and innovation, and contribute to our mission of making a positive impact on the world.
**Key Responsibilities**
As a Director of Customer Strategic Insights, you will be responsible for leading by example with FSOP analytics/data asset tools and resources, generating insights that inform customer business planning, and collaborating with key stakeholders to drive strategic and informed decision-making. Your key responsibilities will include:
* **Department Subject Matter Experts**: Leading by example with FSOP analytics/data asset tools and resources, and serving as a subject matter expert in category management and guest insights.
* **Insights Generators**: Storytelling on the state of FSOP category and customer landscape, and role-modeling the usage of analytic assets to inform customer business planning.
* **Customer Collaborators**: Focusing on strategic and informed customer business planning, ongoing customer commitment, and assortment strategies with key portfolio customers.
* **Network Promoters**: Syncing with human insights, retail category leadership, planning & strategy departments, and our broader Customer Value and Growth department for consistent messaging.
* **Capability Advocates**: Aligning with platform services, retail category leadership, and human insights to assure NAOU remains at the forefront of analytic/data assets in FSOP.
**Experience**
To succeed in this role, you will need:
* 8+ years of work experience, preferably in the Consumer Packaged Goods (CPG) industry.
* A Bachelor's degree, with an MBA or other advanced degree preferred.
* Regular customer engagement and a background in owning and using primary research projects and budgets.
* A mix of strong analytical, project management, and storytelling experiences.
* Experience with Foodservice and On-Premise preferred.
* Experience presenting to senior leaders of own and external organizations.
* Prior consulting and category management or sales experience strongly preferred.
* A proven track record for delivering sustainable results.
**Technical/Functional Skills**
You will need to be proficient in:
* Heavy usage of arenaflex Foodservice data sources and subscribed platforms (DINE, CBL, Circana, Datassential, Technomic, Mintel, Euromonitor, Placer.AI, MRI Simmons, Statista).
* Willingness to learn new tools/solutions and become an active ambassador of new programs.
* Advanced strategic thinking, including framing of issues, solutions, and paths to implementation.
* Business planning, inclusive of corporate and customer needs/considerations.
* Highly analytical, incorporating market and customer research, financials, customer & sales team feedback.
* Ability to collaborate with key internal/external cross-functionals; effectively influencing a wide variety of stakeholders.
* Strong ability to manage multiple deadlines from different stakeholders, and ability to prioritize the highest leverage opportunities.
* Effective communication & building relationships at all organizational levels.
* Ability to champion initiatives end to end.
* Leadership of fielding primary qualitative and quantitative research; connecting business needs to appropriate research methods, and extracting strategic, actionable value from studies.
* Highly proficient in Excel, PowerPoint, with experience in Power BI, as platforms for integrating disparate data sources with compelling visuals and language.
**What We Can Do For You**
As a member of our team, you will have the opportunity to:
* Work on the most recognized brand in the world and be part of developing the brand's next chapter.
* Exposure to world-class leaders that will expand your network and expose you to emerging digital platforms and marketing insights.
* Be inspired by the best brand leaders and agencies in the world, which creates a creative culture that supports taking risks and innovation.
* Act as a Change Agent, Analytical Thinking, Apply an Enterprise Mindset, Build Inclusion, Customer Insights, Customer Knowledge, Data to Insights, Human Insights, Influence Across the Network, Influencing, Long Term Planning, Make Courageous Choices, Prioritization, Strategy Development, Strategy Implementation, Systems Thinking, Teamwork, Technical Communication, Thrive in Ambiguity.
**Compensation and Benefits**
We offer a competitive salary range of $160,000 - $186,000, with a full range of medical, financial, and/or other benefits, dependent on the position. Our annual incentive reference value percentage is 30, indicating performance at target.
**Our Purpose and Growth Culture**
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
**Join Our Team**
If you are a motivated and experienced professional looking to make a difference in the Foodservice and On-Premise industry, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of driving marketplace growth through best-in-class insights, strategy, and storytelling.