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Role Description
This role involves controlling a high-quality product, enhancing loan review processes, and developing specialist expertise for long-term career growth.
- Responsible for the Quality Control examination of loan reviews completed by Loan Review Analysts.
- Provide real-time loan kickback feedback to Loan Review Analysts pertaining to errors and determining corrective actions.
- Ensure regulatory compliance for loans reviewed.
- Escalate error trends to management.
- Develop deep understanding of specific client guidelines.
- Handle escalated and countered client conditions with minimal guidance.
- Assist with loan review system testing and enhancement.
- Ongoing development of subject matter expertise – aim to become go-to subject matter expert for various specialist loan review QC topics.
- Assist with problem solving, issue resolution, and loan review guidance.
- Provide guidance on daily matters, such as questions regarding Underwriting Guidelines or Compliance questions relating to TRID, Reg X, TILA, or others to LRAs.
- Maintain high level of confidentiality to protect privacy rights.
- Adhere to internal controls to reduce errors and customer complaints.
- Be responsive to internal and external customers’ needs in a timely, accurate, and professional manner.
Qualifications
- Maintains a current knowledge of underwriting guidelines, investor guidelines, regulatory compliance, and TRID practices.
- Minimum 3-5 years mortgage underwriting and mortgage quality control within the origination or due diligence space.
- Strong understanding of condition clearing processes and their impact on loan grades.
- Basic understanding of the credit rating agency requirements.
- Knowledge of USPAP standards, supplemental valuation products, and reconciliation.
- Ability to produce underwriting reports, analyze results, identify issues, and take corrective actions.
- Experienced with reading, analyzing, and understanding various loan servicer pay histories and servicing documentation.
- Developing leadership skills with the ability and experience to manage people.
- Effectiveness as a team player.
- Ability to easily prioritize job duties according to the needs of the company.
- Strong sense of professionalism and positivity.
- Excellent oral and written communication skills.
- Ability to develop rapport with all levels of associates and establish credibility.
- Excellent listening skills and the ability to use good judgment.
- Strong interpersonal/relationship building skills.
- Problem solving and decision making ability.
- Ability to produce quality work.
- Ability to think and solve problems strategically.
- Strong analytical and organizational skills.
- Excellent attention to detail.
- Ability to multi-task and consistently meet multiple deadlines.
Requirements
- Minimum 3-5 years’ experience with emphasis on non-agency underwriting and QC desired.
- Experience in second level reviews; escalations and performance management required.
- Bachelor’s degree preferred.
Benefits
- Paid Time Off (PTO)
- Medical, Dental & Vision
- Employee Assistance Program
- Flexible Spending Account
- Health Savings Account
- Paid Holidays
- Company paid Life Insurance
- Matching 401(k) Plan
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