%3Cp style=%22font-family: Arial;%22%3EThe Operations Professional position is responsible for maintaining and executing projects and processes in collaboration with Career Management Delivery. The role focuses on internal and external relationships delivering high level customer service enabling our business partners to sustain candidate satisfaction and exceed business objectives. Requires intermediate to advanced technical aptitude operating Windows, Mac, Mobile Devices, software applications (MS Office 365 Suite, MS Teams, Tableau) and proprietary databases.%26nbsp;%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial;%22%3EAdditional details for this project role:%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial;%22%3E%26bull; Monday %26ndash; Friday %26nbsp;%3Cbr /%3E%0A%26bull; Shifts vary based on volume between 8:00 am %26ndash; 8:00 pm ET%26nbsp;%3Cbr /%3E%0A%26bull; Expect to work variable hours each week which will range from 0 to 30 hours %26nbsp;%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial;%22%3E%3Cbr /%3E%0A%26bull; Technical Coach (50%)%3Cbr /%3E%0A%26bull; Provide technical troubleshooting to candidates via soft phone, internet, Right Management software applications.%26nbsp;%3Cbr /%3E%0A%26bull; Communicate effectively via email with colleagues to allocate work related activity, and with candidates to give additional technical or web related assistance.%26nbsp;%3Cbr /%3E%0A%26bull; Escalate unresolved inquiries related to Right Management applications to internal IT support or 3rd party vendors as applicable%26nbsp;%3Cbr /%3E%0A%26bull; Enter call records into database%3Cbr /%3E%0A%26bull; Manage miscellaneous Operations matters%26nbsp;%3C/p%3E%0A%0A%3Cp style=%22font-family: Arial;%22%3ESupport Career Management delivery team (50%)%26nbsp;%3Cbr /%3E%0A%26bull; Match and assign candidates to consultants for the purpose of coaching and resume development.%3Cbr /%3E%0A%26bull; Create and maintain monthly calendar of events.%3Cbr /%3E%0A%26bull; Create and publish candidate communications.%26nbsp;%3Cbr /%3E%0A%26bull; Coordinate specific program deliverables.%3Cbr /%3E%0A%26bull; Contribute to the Operations Support Council assessment and landing requests.%3Cbr /%3E%0A%26bull; Summarize data and produce reports as required.%3Cbr /%3E%0A%26bull; Support special projects as needed.%3C/p%3E%0A
Required
Qualifications
Education and Experience Required:
• Bachelor's degree (Preferred but not mandatory)
• Five years+ of related administrative support experience in a role where regular customer/client contact was the norm.
• Experience in a multi-tasking corporate position would be an asset.
Knowledge, Skills and Abilities:
• Customer focused with a warm and engaging personality that conveys over the telephone and through written communication.
• Intermediate level skills in Microsoft Word, Excel, PowerPoint and Outlook.
• Comfortable with technology and fearless about adapting to new tools and applications.
• Demonstrated ability to learn new skills such as mastery of proprietary software is essential.
• Excellent oral and written English communication skills
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks assigned by numerous individuals.
• Independent and driven to take initiative in order to complete tasks and solve problems.
• Ability to complete tasks with speed and accuracy while meeting deadlines.
• Team player willing to be flexible in the midst of changing priorities.
• Professional presentation; comfortable interacting with a diverse range of candidates and staff.
• Able to maintain a high level of confidentiality.
Talent Solutions
Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale. To learn more, visit www.talentsolutions.manpowergroup.com
Talent Solutions Offerings:
RPO
RPO is the global leader in recruitment process outsourcing services for large-scale recruiting and workforce-intensive initiatives.
TAPFIN
TAPFIN is the industry-leading Managed Service Provider that works with organizations to enable an integrated approach to analyze and manage external talent on a global basis.
Right Management
Right Management is our global talent management offering for outplacement, career management and leader development solutions.
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact
[email protected] for assistance.