Job Description:
• Develop and deliver comprehensive BI and analytics that measure member engagement and outcomes across Rightway’s Pharmacy Navigation and Specialty programs.
• Analyze member engagement across multiple channels, including application usage, email, telephonic and other inbound and outbound communications.
• Produce clinical team and client facing analytics for QBRs, executive reporting and ad hoc inquiries that clearly articulate program value, outcomes and opportunities for optimization.
• Apply advanced analytical and statistical techniques to evaluate the effectiveness of member-facing clinical management programs (e.g diabetes, weight management, GLP-1 programs) and establish repeatable measures of efficacy.
• Partner cross functionally with clinical, operations, product and client success teams to translate business questions into actionable analytics and scalable reporting solutions.
• Support the definition and measurement of return on investment (ROI) for Pharmacy Navigation and Specialty programs for both clients and internal stakeholders.
• Contribute to the evolution of Rightway’s analytics ecosystem by improving data preparation workflows, enabling self-service BI and supporting automated and standardized reporting.
• Lead the development of analytical frameworks and methodologies to support strategic initiatives and new program launches.
• Communicate complex analyses clearly through data memos, dashboards, presentations and verbal storytelling tailored to clinical and business audiences.
• Use AI and advanced analytical tools to accelerate insight generation, root cause analysis and narrative development on top of governed BI models.
Requirements:
• Experience working in the PBM or Healthplan space.
• Expert level of proficiency with SQL.
• Proficiency with relational databases and database structures.
• Bachelor’s degree in analytics, Computer Science, or related field, or equivalent work experience.
• 4-8 years of experience in quantitative analytics and conducting advanced analytic modeling for large datasets.
• 4+ years of industry experience querying and analyzing pharmacy data.
• Experience working with data and analytics services within cloud platforms (preferably AWS).
• Understanding of AI, Generative-AI and Machine Learning frameworks and its application in LLMs, NLP, Forecasting and other AI-driven use cases.
• Understanding of responsible AI practice.
• Experience gathering and documenting requirements from clients or the business.
• Ability to communicate analysis to business partners and clients both in writing and verbally.
• Excellent communication and interpersonal skills.
• Experienced with developing data tools, memos and presentations to deliver data and insights to stakeholders.
• Proven ability to guide standards and provide leadership and mentorship to junior team members.
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options